Chapman Las Vegas Dodge Reviews

My service contact was named Holly at Chapman. She did a great job. She was patient and diligent. She had a pleasant demeanor in all my communication with her.

My jeep service was easy and convenient. They also treated me with professionalism and respected my time.

Completed in timely fashion

Richard let me know what was going on with my vehicle and what services I needed

Ian has been absolutely great. He has made sure my appointments have been taken care of on time and I have had no worries. When I call Chapman Dodge will try and make sure I contact him to schedule my services.

Kept me updated while vehicle was in the shop. Made sure all repairs I needed were taken care of. Never going back to Dodge 215 Superstore

I took my car in for a oil change. I received excellent service and they even washed the car. Thanks Chapman Dodge.

Very ashort time and courtious, Ian

Holly So, was very helpful i was a first time customer and she projected a positive attitude looking forward to my next visit.

Holly always takes good care of me.

Rick was my concierge and he was top notch. You're lucky to have him.

Ian Dobbs was the representative that helped. Good service and informative.

great service as always just wish we could find why the engine turns itself off at stop lights soon after just getting started in driving

They always provide great customer service. Are always very thorough with letting you know what’s going on with your car what you need and what you can put off for a little bit. This time around I worked with Ian. He’s always a pleasure to work with very professional, very knowledgeable of his job, and will go above and beyond to try to help you with what you need. I would recommend this location to anyone. I live all the way in North Las Vegas and will drive to this location for service.

Great help

Great people good help amazing customer service

The service department was great to work with from turn in to pickup. They kept me updated on progress and with additional items needed to properly maintain my car. They even corrected/ repaired a problem the tech didn't complete.

Ian has helped me every time I have came in to get my car serviced. He goes above and beyond to make sure my needs are met.

Ian set me up with everything as soon as I arrived at the dealership. He was helpful and made sure I was informed about everything that was happening.

Holly is very gracious, very clear in her descriptions of the service needed, always makes a point of contact, and is very professional. Her assistance is always greatly appreciated.

Tech did not complete all the work that was requested. Did not install cabin Air filter as requested. Finished by service writer before leaving the shop. Whole experience otherwise was great.

I could not have been more pleased with the service I received. I knew I was in good hands with Dave.

Ian was the guy helping me out. Was super supportive and fast. Staff is amazing and gives great service!

Thanks Holly for being amazing and taking care of my wife’s car! She was super happy!

Diagnosed the problems on the first time.

They fit me in to their schedule and did an amazing job.

Roy and the team did an incredible job. Vehicle was ready in the estimated time and he went above and beyond. Great job

Great customer service in out

Excellent service all around

Ian did an awesome job. got started at my scheduled time and kept me informed of recommendations. Quick service with oil change, inspection and tire rotation (in and out within 2 hours). Thank you for keeping my 2019 Ram running at peak performance.

Service advisor Rick was very helpful on what was needed for my Jeep Wrangler

Andrew was amazing, with great customer service and communication. He gave me the correct expectations on when my car would be done, and what needed to be done. He had a friendly positive attitude!!

Chapman crew went out of their way to make something no one likes, to a pleasant experience. Providing lyft and another occasion their shuttle van so I wouldn't be stranded in process of picking up my car. Very satisfied with the way this crew went above anyone else's norm. Roy was my service advisor. THANK YOU ROY RODERIQUES FOR GREAT SERVICE.

Excellent

Ian was awesome got me in and out of there fast.

Had a great experience at the dealership with work done on our Jeep Wrangler. Ben Morris took care of us and as usual the service was great!!

Honestly at first it was a massive headache with all the number and things, but after we narrowed it down the desk Manager and my lovely salesperson Giselle I ended up with what I was looking for and am completely happy! Best place to go when looking for a new vehicle.

I had a very busy morning that day so I wanted to start early I was one of the first ones in there and the guy that came out and help me out told me that it was gonna be like around 2 hours well he surprised me about an hour and a half he came out and told me that my car was ready to go and I was very surprised which that was very good thank you

The staff is great. Management should be very proud. Thank you!

i was taken care of in a very timely manner and the service writer explained everything on the invoice, even thou i didn't have an appointment.

Had a great experience with raymond told me everthing that was causing the issues fast and friendly

Fantastic service

I drive clear across town for your service department. Andrew Tuccio does a great job for me.

Always great service

I purchased my Chrysler at Chapman and only get it serviced there. The staff is friendly, knowledgeable, and helpful. The work is done expertly and at a reasonable rate. I recommend them to everyone.

I have been dealing with this dealer for over 8 years and I have never experienced anything other than a caring environment and treatment. Yes I’ve had issues. But overall I can’t recommend Chapman any more! Always the best.

Great car lot just couldn’t find the vehicle of my choice but look forward to dealing with them in the future !!!

Great service as always, maybe finally found and fixed a recurring problem

Andrew is the best. Call him and he helps Asap and tells me what we have to get done an when it will be done. Calls to check up and make sure I’m ok with it all. Never leaves me hanging.

I was attended to in a timely manner. Rental car was readily available.

Hi marks to your entire team, from the person who I spoke with to make my service appointment, right down to my service advisor, Roy Roderiques, who always gets me back on the road quickly. It takes a team, and you've got one.

The best and fast

My service advisor, Andrew, was great. Both times. The problem was the “both times” part. I brought my car in for warranty service, the heater fan was acting funny and the a/c would cut out. They got it in and taken care of within the promised time frame. Great! After I picked it up and took it home, I noticed a coolant leak that wasn’t there before. The tech must have been a little rough with the heater hose assembly while working on nearby parts. So I had to take it back - major inconvenience. We were planning a trip out of town that weekend and time was short. Andrew managed to get the part in and the car fixed on time. I picked it up the day before my trip. Then I got home and had a strong smell of hot coolant again. I didn’t see a leak and didn’t have time to go back, so I kept a close eye on it on my trip. No leaks and the smell went away. The tech had just done a poor job cleaning it up. Long story short, Andrew was great, but quality control in the shop left a lot to be desired.

Repair service was explained very carefully and completed to my satisfaction.

Great service

great as always in finding the problem and thankfully all the past problems have been somewhat minor since it is a 2015 Jeep and the trans hasn't gone out yet but if it does the Jeep Mopar warranty will cover it.

From start to finish. The staff made the experience smooth. They had me right in and out.

The staff are friendly and super helpful. I was from out of town and had a problem they addressed quickly, got my routine maintenance out of the way had me safely back on the road. Thanks for exceptional service!!!

Danny was very helpful and accommodating. He answered all my questions and I’m satisfied.

Great team, Awesome salesman. Richard Wilson went above and beyond to make our deal happen! Thank you so much!

It was pretty good experience. Recommended me what need to be done for yearly maintenance. And price was lower fro the 1st quote he gave me which was awesome! Thanks richard!

Service was quick and efficient.

I was given an appointment by Mr. Montana Tuesday 11/8/2022, I got there and Mr Weible gently made me wait in the waiting area while checking my car, and ordered the part that needed to be changed. He will call me when the part is ready to be installed.

Good service. Fast and efficient

She’s great I can review that the service did what they were supposed to do. It’s nice to have a direct line to my advisor-she actually stayed over to deliver my car

Service experience was almost perfect. Only issue was that the next day my tire sensor went off. All 4 tires were under pressure. Service should have caught that.

I’d like to thank Ian Tennan for his phenomenal customer service on my 2022 Dodge Durango he addressed all my concerns and kept me updated throughout the service he brought to my attention other services that are Immediate and those that will be coming up soon. Thank you for going an extra mile for us to have our issues resolved in a timely manner . You’re the best thank you Chapman!!

Chrystal is my rep. She always greets me and communicates during the day. Super Happy owner of two Jeep Grand Cherokees

5

Love them! Quick in and out, courteous staff, great service and no unnecessary upselling. Plus, they even washed my vehicle, which was much appreciated and badly needed.

Gets the job done.

I'd like to say "Thank you very much"! to my new service advisor, Rick. When I explained my situation to him, he proceeded to tell me not to worry and that he would good care of me and he did so! He is very professional, listens to his customer, and makes good on his word, he went over and beyond his line of duty.

I had an amazing experience with excellent customer service with Ian.

my service tech is Andrew,and he's very sufficent with his work.

Great oil change ! first one in and out ! and a wash too. Rick was very detailed and gave me a good service ??

I received Excellent service from your sales personnel, Jeremy. Very cordial, very helpful, very attentive to the description of the details for the vehicle.

The oil change was done on time very helpful tire rotation

HOLLY SO WAS PROFESSIONAL KEEP HER!!!!!!

Holly So was great,and with her attiude will suceed anything she does in life, SERVICE WAS GOOD BUT COULD NOT GET PART!!!!

Absolute helpful, communicative , and informative

Roy was my service advisor and handled everything for me. Excellent experience will always bring my car back for service.

Good

My dodge Journey had a total meltdown, there I met Holly. From thr very start she listened and pretty much said "we got this." She kept me informed on the status and what was going to be done as far as repairs. Holly Rocks!! ????

Came in because I never heard back from a previous visit to request warranty work on my new ram 3500. The Service advisor Roy was outstanding and a pleasure to deal with, now will see if Ram / Chapman take care of problem

Came in because I never heard back from a previous visit to request warranty work on my new ram 3500.

Roy as always takes care of me and my truck. Great service

Had my 2018 Dodge Journey worked on Ian Dobbs was very helpful with the service got me in on time and out early. Everything was done professionally would recommend Chapman Dodge and Ian to everyone

I would like to commend Raymond Garcia for his outstanding customer service. He was very polite, prompt, and on top of the information.

Holly, and the gang at Chapman are Grreeaatt...

Melissa Madonado my sales representative was a pleasure to work with. She made sure the entire purchase of my new Jeep was handled professionally. She even laminated my Monroney sticker for preservation and posterity. Actually, everyone that I worked with at Chapman Dodge, including Zac Pfluke and Amber Clay was very knowledgeable. It was the best experience purchasing a new vehicle that I have had and highly recommend Chapman to anyone else who is in the market for a vehicle.

cares about the people

The work was done in a timely matter and didn't have to wait long....

Employees mannerisms appreciated. They smile, they Express positive energy and they act like they want to work. Thank you!!!!

Always up front with service for my truck...

Professional service I will take my car there again and anytime I need service I wholeheartedly recommend it. The new location is very comfortable. Thank you

Roy was mg service advisor and he kept me in the loop the entire time my vehicle was in his care at the dealership. More dealerships could learn from the way Chapman communicates with the customer. Thank you guys! Keep up the great work

Roy Roderiques is the man. Got my vehicle in and out in no time.

Great Service. Roy Roderiques got me in and out in no time.

Great service as always. Thank you Justice and Cowboy for making the buying experience great!

Great help and amazing customer service