Chapman Las Vegas Dodge Reviews

Avg. Rating:
(272 Reviews)
Service

Great experience!

Ruth Mandujano
6/18/2024
Holly is awesome!

Holly has taken cared of me since 2011. She is very communicative and patient with me.

George Fujita
6/18/2024
Great Service

Rick took care of the service on my Durango fast and efficiently.

Christian Soto
6/18/2024
Greatest customer service

I’ve been doing business with Chapman Las Vegas for 6 years. In time I never had a problem with anything. They are clear in their communication and provide a professional service. Kenny Ly took care of me on yesterday and he was great.

Arnaldo
6/18/2024
Service

Katie was amazing serving me with my issue with my 2021 ram she was very professional and understood my concerns never been treated this way at any other dealership I will return for any other services I need

Victor Ruelas
6/18/2024
Oil change

Excellent work was real quick

Jimmy Urquiaga
6/18/2024
Great Job

We had a great experience. Nice representative Dylan was nice

Jennifer
6/18/2024
Dodge Challenger 2923

I purchased this vehicle from Chapman Dodge (Sahara & Mojave). My entire experience was just wonderful. From the beginning, the staff answered all my questions and made this process very easy. I strongly recommend purchasing a vehicle from them. There was no sales pressure at all and the staff was very accommodating .

Kimberly Morgan
6/17/2024
Mantenimientos

Cambio de aceite y solución de frenos

Cesar C.
6/16/2024
Review

Good service, good cars, expensive prices and hard to work with on pricing but still bought it. Need a new bank that’s willing to go a little lower on offers.

Christopher
6/16/2024
Chapman las vegas, henderson not so great

Never get good feelings at henderson. Just being honr

Terry
6/16/2024
For oil change and fixing the antenna and my navig

Thank you Cassidy for your service on the oil change. And Katie for your service to the antenna and navigation. You 2 are exceptional in your field.

Sue
6/16/2024
Good service

Ian was very helpful and had great customer service. I appreciate him getting my car serviced quickly. Was out of there in no time.

Javier Garcia
6/16/2024
Exceptional Service

Got in, waited while service was being performed, got out all and reasonably time.

Marlandis Smylie
6/15/2024
Great Customer Servce

We recently purchased 2 vehicles from Chapman. There were a manufacturer issues with both of them! It was very disheartening to have this happen. Our salesperson Betsy and the GM of the dealership went above and beyond to correct our situation. It was a long month to have resolutions. But they both stayed in constant contact and made sure in the end we were happy. The customer service provided more than made up for the issues we had that wasn’t their fault. Thank you again!

Theresa Cervera
6/15/2024
Amazing experience

I did a trade-in for a truck got a 2024 Dodge ram power wagon very happy and my service advisor was amazing. Thank you, Anthony and Betsy!

Savanah
6/15/2024
Cambio de aceite

Cambio de aceite de motor y solución de frenos

Cesar Cestoni
6/15/2024
Customer Service

Holly is amazing. She has been my service rep for many years and she never disappoints me. She's honest and caring and takes very good care of me and my vehicle when needed. She always make sure my experience is seamless. Great attitude and beautiful personality. Kudos to her. She represents your dealership well and very deserving to be recognized..Thx you Holly!! I appreciate you for always being honest and having integrity....You're the best!!

Terri Moore
6/15/2024
Transmission failure

Transmission on my 2016 ram 2500 went out at 112,000 miles. Andrew, my service advisor kept me informed throughout the process. Highly recommend Andrew at Chapman Ram for anybody who needs service for their truck. My only reason why I did not rate five stars is because of the Chrysler failing to get parts in a more expedient timeframe to the dealership. This caused me to occur over $1000 in rental fees due to being without my vehicle For approximately four weeks. Although the transmission was warranted under the extended Chrysler warranty program, coverage fir rental or loaner vehicles only last for five days, which is useless when parts are backordered. I think the issue with backordered parts should be addressed by covering the rental agreement longer periods of time.

Eric smith
6/15/2024
Excellent Service Department

I can’t say enough good things about Chapman Dodge Jeep Service Department. From the moment I pull up, I’m greeted by friendly, professional people. They record my concerns, suggest services that need to be done. I always have a positive experience with them.

Richelle Nozik
6/14/2024
Service

Made an appointment for routine service was greeted friendly and service was completed on time. Just one thing, the coffee wasn't that great. Us old Army Vets need a good cup of coffee

Patrick Chapman
6/14/2024
jeep service

Great service team

Bobby Stapleton
6/14/2024
Thank you

Courtesy. Timeliness and updates as well as recommendations. Richard was helpful.

Cardon Allred
6/13/2024
Great service

Rick was our service advisor and we are extremely satisfied with his service. Rick was knowledgeable, please and had such a warm welcoming personality.

Maria Rivera
6/13/2024
Maintenance

Excellent Service, fast, just the time needed, good communication.

Katiuska Echevarría
6/13/2024
Excellent Service

Service was fast, courteous and complete. Jonard explained everything upfront and checked in throughout the service.

Marc Guarino
6/12/2024
Great service

I took my dodge car to get its service done and the service was great. They assisted me as soon as I pulled in and they got me out in a timely manner.

Ramon Garcia
6/12/2024
Great service

Great ??

paul
6/12/2024
Great service provided by Cage.

Great service provided by Cage.

Andrew S. Marez
6/11/2024
Awesome service

Let me start by saying that the whole entire team (from sales to service) is fantastic. I am always treated with respect and am informed of every service being provided. At my last visit, Kenny took very good care of me. He is very professional, engaging, friendly, and very knowledgeable. I know I am in great hands when I come to Chapman.

Ivelisse Ruiz-Velez
6/11/2024
Awesome service

Let me start by saying that the whole entire team (from sales to service) is fantastic. I am always treated with respect and am informed of every service being provided.

Ivelisse Ruiz-Velez
6/11/2024
Service to my car

Ian was awesome! Always above and beyond at this location! I highly recommend this location for your next service visit or to purchase your future car!

Kalin
6/11/2024
Chapman diesel service

My service advisor Rick did a great job with my Ram 3500. Oil and fuel filter, tire rotation and air filter changes in a couple of hours. He kept me up to date on progress.

Wilhelm
6/11/2024
Prompt service

Always a professional service . He is a pro what he does and my Jeep seems very happy.

MUMMERT AYCE
6/11/2024
Awesome service

These guys are the best… We drive from Pahrump, NV They are our dealership for sure.

Benjamin Lewelling
6/11/2024
Representative of service

Dylan was very helpful and informative and compassionate and friendly

Monicaaskew
6/9/2024
Chapman Dodge

I'm a Dodge truck fan and have had several. I only let Chapman work on my truck. They are kind and explain everything they need to do to make my truck run in great condition. Holly So is my service advisor and she is the best. Let Chapman take care of your vehicle. Ask Holly!

Karen
6/9/2024
Great Service

Donald and Gage provided outstanding service, communicating with me frequently. I WILL BUY ANITHER JEEP HERE BECAUSE OF THEIR SERVICE.

Chris Kasper
6/7/2024
Great service

Chapman service values your time and provides excellent service! My service advisor, Danny is great to work with and gets me on my way quickly.

Mark Rich
6/7/2024
Truck recalls

Great job

Dennis lainfiesta
6/7/2024
Service

It’s the first time that I really enjoyed my experience , fast and good service

Fernando M
6/6/2024
Experience

Always had great service with chapman dodge, Being a retired Service Manage for chrysler dealership and a mechanic for over 60 years i highly recommend them

roger Watt
6/6/2024
Customer Service

I seen Kenny. He was great as customer service was great. He’s letting me know what’s coming up next with my car. That was wonderful. He is good at his job. Thank you Kenny for helping me.

Charlene Perry
6/4/2024
Great service

Our advisor Dylan was very knowledgeable and made sure we got the services we needed in a timely manner. He also did a great job of communicating with us throughout the experience.

Jill
6/4/2024
Dodge Charger

Gorge was friendly and courteous during the whole process. He was quick to answer questions and a true professional.

Raul Velasquez
6/3/2024
Gage and team

My car broke down during a road trip and was towed to Chapman Jeep. Prior to arriving I spoke with Gage and he offered reassurance that he would do everything possible to help. Upon arriving at the service department, Gage and his team greeted us outside and efficiently took care of us. Over the next few days he kept me informed of everything and my car was fixed on schedule. They even washed it! That wasn’t an easy task considering we had driven 1000 miles and many bugs met their demise on my windshield and grill! Gage and his team were outstanding! They met and exceeded every expectation!!

Laurie Rosenbaum
6/3/2024
Service

My service manager was very informative and explained everything clearly

Tanya
6/2/2024
Review

Daniel Littell was honest with timing and very communicative.

Michael velarde
6/2/2024
Part failed

Sevice was quick part was available. Courtesy shuttle was provided. The pull handle at driver side roof column failed. It was a dodge ram truck put that should have been covered by it is not covered. Dodge labeled it A trim piece. I pay big bucks for a warranty. Sucks

Michael Johnson
6/1/2024
Great Experience

Had a great experience with Service.

Vincent DiFilippo
6/1/2024
Fast and great communications

One thing I like about this place is they have great communication!

Andrew
6/1/2024
Great service

They did a good job!

Andrew
6/1/2024
Body shop

Great job did everything they said and in the time frame was told

Brian Schebel
6/1/2024
Reber Team

Always a great pleasure to work with Scott and his team…now he’s taking care of my daughter’s vehicle…great guy!!!

Kevin and Madison Haner
5/31/2024
holly so

holly is very professional ,friendly and through with explaination

michael givens
5/31/2024
Oil change

Great, friendly and fast service

Richard Moran
5/31/2024
New truck

Great salesman frank very nice and helpful.

Edward Fountain
5/31/2024
Customer Service Excellent

Continue what you do

BENNY SMIT
5/31/2024
Great Service

Regular maintenance, quick , easy and courteous.

Dennis Chavez
5/30/2024
Good Service

Had a great experience with the service department.

Vincent DiFilippo
5/30/2024
Kenny..amazing!

My husband and i drive out of our way to receive service here. The professionalism and knowledge from Kenny is amazing. He is very personable! Thank you for all of the help, highly recommend!!!

Fillojeta Colon
5/30/2024
New truck

Wrong color but I think I will weigh under till next time.

Edward Fountain
5/29/2024
The Whole Packabe

Steven, my Chapman representative, kept me in the loop the entire time of my vehicle progress. Steven make the difference, he was caring and knowledgeable …A Five Star Experiience.

Charlie
5/29/2024
10/10 service

I just wanna say how happy and pleased I am with Ian Dobbs in the service department he always takes care of me in getting me in and out with my vehicles services and always makes sure I know of future services I might need to keep my charger 100% .

Ignacio Mendoza
5/29/2024
Handled recall well

Once the part was available (over a years wait) Andrew handled the work very well. He communicated with me and accommodated a needed change in the drop off day. He did a good job of representing Chapman.

William Patton
5/28/2024
Window

Again I have a great service this time whit Dylan at Chapman Vegas dodge ram he got my back since the first time and get my truck fix before the estimate time of repair great service

Angelo
5/28/2024
Great customer service!

Ian & Dylan did an amazing job getting my truck scheduled for services. Dylan made it a point to communicate through the whole process. Great teamwork!

Racheal Yeager
5/26/2024
Great Dealership

I used the Express Service Oil Change feature for the first time yesterday. I had a great service writer. The service was fast and very reasonably priced.

Linda Kay Bell
5/26/2024
Ian is great service advisor

Ian got in and out without any issues great job...

Demarlo Kelly
5/25/2024
?

Our contact, Kenny Ly has been our contact there since we moved to Las Vegas..he is the "Best". We appreciate having a contact there who obviously cares.... Thank you, Kenny

Greg Stacy
5/25/2024
Dylan is Awesome

Worked with Dylan last time I had to bring my truck in for service. He was great to work with

Wade Lucas
5/24/2024
Awesome service department

tremendous customer service I Experienced at Chapman Dodge Las Vegas. my service adviser Jesus did an awesome job with great customer service. I will bring my vehicle from now on with Jesus Thank you

Eddied
5/24/2024
Reparación de rayado

Perfecto

Veronica
5/24/2024
Kenny, outstanding service!

I had oil change service yesterday morning at Chapman east Sahara. Kenny explained everything i needed to know and he was very helpful and knowledgeable! Outstanding Service!!! Chapman Jeep is very lucky to have an employee like Kenny. Thank you very much!

Arlene Gutierrez
5/23/2024
Jeep

Excellent service

Edwina Jackson
5/22/2024
Awesome service experience

Brought my Dodge in for service and was greeted by my service provider Katie. Katie displayed an exceptional ability to make me feel informed of the service process. She kept me well informed and always communicated back to me promptly when I had a question. Katie is truly a valuable asset to the Chapman Dodge service team!!!.. Thank you & " mahalo" Katie !!

Akan Rivers
5/22/2024
Excellent service

Our car purchase went smoothly and really quicker than I expected. Our sales person Matt was very helpful and provided exceptional customer service. Thank you Matt!!

Argelina
5/21/2024
GREAT

Great customer service! My renegade was ready before it was supposed to washed and waiting for me! ??

Maria Chenes
5/21/2024
Thank You!!

Exceptional performance and service from the greeting on the phone . ( Cassidy ) Who helped and attended to my needs

Devin Salas
5/21/2024
Phenomenal Customer Service

Matt’s customer service surpassed our expectations. He was knowledgeable about the car we were interested in and took us for a test drive. Matt has a great personality and is very welcoming. The buying process was smooth and efficient which I greatly appreciated. Thank you Matt!

Jessika Labanino
5/21/2024
Maintenance

Thank you to Kenny LY. He was very kind and helpful. He took great care of me and the services needed for my car! :)

Jami Patchett
5/21/2024
Awesome Experience

Steven Richardson worked his butt off and was very patient with me

Adam Hinecker
5/19/2024
Excellent service and staff! Above and beyond!

I can’t say enough good things about the folks at Chapman. I leased my jeep in 2022, and it’s been perfect for me since. However, things changed in my personal life and finances got to be a bit tighter, so I was looking for something a bit cheaper. What started off as going in for a routine oil change and service check up, which is always top notch as well, ended up with me walking away that day having bought out my vehicle! I could not be happier! The gentlemen who helped me out, Jeremiah, his manager Jesse, and the finance guru Hector, all went above and beyond to help me not only save money on my payments, but also feel confident I made the right choice in buying out my lease. I love my Jeep, and I have since day one. Now I can drive around with one less stress to worry about! Thank you to the team at Chapman Sales, as well as Jonard and the team in the service shop. This has been the best dealership experience I’ve ever had.

Cody Dewald
5/19/2024
professional service

i came an hour early to my appointment but my Jeep was taking in timely manner

MUMMERT AYCE
5/19/2024
exelenlent service

wonderful service from Holly So she is very nice and professional I highly reccomend her and chapman thanks

yvonne palomar
5/18/2024
Good service

Excellent service and great knowledgeable staff

Quinn Robinson
5/18/2024
Great customer service

Katie Sturgiss is a wonderful service advisor.

FLORENTINO Bigsot
5/18/2024
Service Team is amazing

The service team is great. Never had any issues with service or sells. The people who fix the cars are a hit and miss. They replaced a tire but didn't put air in the others. They always forget to add windshield wiper fuild when I get oil changes and for some reason they wash my husband's car but never do mine which is annoying.

Keri Nunez
5/18/2024
Great customer service

Kenny took care of my 50,000 service. He a credit to Chapman dodge.

John
5/18/2024
Amazing service

Ian was very helpful and explained each service thoroughly.

Racheal Yeager
5/18/2024
Great Service!

I have been using Chapman Dodge to service my trucks for over 20 years. Andrew Tuccio is the best service advisor that I have ever had. He is a top notch professional that knows his profession and the Dodge product thoroughly. I always know that I will get a great service at a fair price. Thank You Andrew, Chapman needs more like you!

Sylvester Payton
5/17/2024
Service

Took my Jeep in for an oil change my service advisor Kenny was the best. Great customer service answered all my questions and took care of all the needs my Jeep needed.

Tiffany
5/16/2024
Superior Customer Service

Kenny in service too great care of me. Answered all the questions I had and went out of his way to give me options. The last couple times I was so disappointed that started going to a different dealership for services. The reason I came back was because all the dealerships were months out and Chapman usually takes in care for service within days. Thanks to Kenny I will continue to be a loyal customer to Chapman.

Michael Mejia
5/16/2024
Customer for life.

I came to Chapman after a poor experience at a competitor and a neighbor’s referral. I bought a second vehicle within a year based on my sales experience. You have a customer for life based on my service experience. Holly goes over and above and communicates through the entire process. She is a gem and the ultimate example of customer service. She didn’t dismiss my concerns and saw things through to completion. I can’t say enough good things about her.

Gabriel Englehart
5/16/2024
Tire fix

Kenny was very professional and courteous to my need

Edwina
5/16/2024
Customer service

My service writer Ian was outstanding

Chris Asberger
5/15/2024
Sal was absolutely amazing

I spoke to Sal over the phone he helped getting me started online first as I didn't want to drive all the way down there and waste my time I got there she showed me exactly what I wanted and made it work his customer service skills are great but what really made our experience was finance with AMBER amazing personality definitely should hire more of hire whole experience was a 10/10

Nancy
5/15/2024
Great Customer Service

I was very happy with the quality of service we received from Katie. She kept us informed of the progress of the service and was very pleasant. Thank you Katie

Yolanda Salmeron
5/14/2024
Service

Service was fantastic. Cassidy and Katey went above and beyond and made everything as painless as possible. 10 out of 10 for both of them!

Diedra Martinez
5/14/2024
Dylan car repair

Dylan he was the servicer worker he was as if he were my son taking care of his mother

Gwendolyn Banks
5/14/2024