Item that needed to be replace was (oil sensor) so that was great! I was expecting a car wash, but I guess those type of courtesies no longer exist. Drop of my extended warranty paper work in advance it was misplaced and then recovered. All in all problem solved.
Carpet in the boot keeps coming away from the fitting. It has already been repaired 3 times, but the problem still exists. Please advise. Thank you
happy with repair, the only hick up, we had to bring it back for readjustment.
new engine developed a oil leak, Roy took it in right away and repaired oil leak quickly
front grill was replaced under warranty very efficiently, thank you Roy Roderiques,
Warranty recall performed in a timely matter...
Everything went great Holly is fantastic
very happy with service by the service department and details given at time of vehicle pick up
The service was good and fast. However I only use dealership if my local mechanic refuses. Then I must go to dealership and pay double because it’s a factory dodge part.
Michael@Chapman DCJR. Great service ! Always takes care of me.
Holly made my whole time at the service center super easy to deal with. She’s the best.
Service Rep Andrew Truiccio was outstanding in his service to me
I had my 2019 Jeep Wrangler in for a recall and several other items. Andrew Tuccio was my service advisor. He got me checked in and arranged for a shuttle to my home in Boulder City. A few hours later he called, filled me in on the status of the repair work and estimated the time to finish. A shuttle was not available when the time came, so he called a Lift driver (paid for by Chapman), who arrived within 5 minutes. The car was waiting when I arrived, clean and ready to go. I'm very happy with my experience at Chapman, and trust them with my new Jeep.
I was referred to Chapman from a friend. Even though I have a dealer here local, I drove down to Las Vegas Chapman. I dealt directly with the Sales manager Chris. From the start I was treated like family. Chris worked with me with not having the best credit and got me into the Ram Rebel I wanted. The price was great and I never got pressured for any type of up sale. Chris and his team were nothing but super friendly, courteous, and did everything they said they would. When the financing came in, it took less than an hour after I got to the dealership to fill out all the paperwork and to be driving in my new truck. The selling price was great for a Certified Preowned and was given a breakdown of the pricing. They even ordered me a set of the Mopar Ram head all weather floor mats for free! $165 on Mopar's website. The tax, title, licensing, and dealer fee's were very reasonable! Most of the total cost of the fees were state sales tax. I checked that number and the sales taxes were set by Nevada not the dealer based on the overall sales price. No reason I would expect the dealer to pay the sales tax since they bought the vehicle used from someone and I have proof that they paid the state taxes when they bought it. The dealers fees were very very low. I was very happy with this. Again, the overall experience could not have been better! Treated like family by Chris and his staff, a great price on the truck of my dreams and payments that I can afford. I would highly recommend Chapman Dodge to anyone looking for a vehicle.
Veronica Molina has exceptional skills concerning. My 2019 charger Scat Pack . Very Happy with her diligence in the timing and scheduling to have my car maintained And with a Smile Thank you !
bought several cars from here as well as getting car services excellent on both sides
Everything went smoothly for my 1st oil change and maintenance for 2019 Dodge Scat Pack. Came in Saturday afternoon without an appointment and got everything done in a timely manner. Thx much!
Adrian helped me while in a pinch. The computer in my car was stuck on an update that disabled the whole screen/volume/etc. When I called UConnect, they also informed me I had a recall on my cruise control. This was super inconvenient because I only found out 30 minutes before leaving southern California on a road trip to the east coast at 8:30PM. Once in Vegas, Adrian got me in right away and got my car fixed so it was functioning and safe to drive. He had a great personality, wonderful customer service skills, and was very helpful. He is a fantastic representation of your dealership. Thanks, Adrian!!!
When I bout the car I was offered things that I was not promised so I worked out a negotiation with someone in corporate who is no longer with the company named brandy. I went to get an oil change like I negotiated & stumbled on issues because the extras oil changes weren’t in the system. Long story short I ended up in the financial department & it took less than 2 minutes for this woman to get everything squared away . I wish I knew her name so she can be acknowledged but she got everything done quickly & I was not there for hours this time . I’ll leave another review with her name
Chapman performed exceptional and provided customer care. They serviced my vehicle with care even when my own insurance company forgot that I was their customer as well. So many repair center and insurance company forget who they work for, the public!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and the paying customer.
My jeep wouldn't start. Called Chapman and talked to Lexi she walked me through the steps and had my car towed. Roy my service advisor called acouple hours later gave me the low down. Said car would be serviced monday. Roy called monday morning before the scheduled time said it was ready. Picked it up with no problem. Very fast and friendly staff. Thank you
Im very grateful for the great service at Chapman
Thank you Adrian in the service department for all your help. I took my car to get looked at and I was in an out in 10 mins with a loaner and all. He was very professional and explained everything to me! I previously saw a different person when I would take my car in and I never had a specific service advisor I would see. I let Adrian know that and he gave me his card and cell number if I have any questions to to call him. Great customer service and overall friendly person to work with!
October 23, 2019 My scheduled appointment on the 23rd was great! I had maintenance work done and Roy followed up every step of the way. He was professional, thoughtful and courteous. I appreciate Roy and those who provided service on my car. The service department is awesome! Thank you Roy for a great experience! My best.
they did a great job-Roy Roderiques & Antony
Quick, efficient, knowledgable and timely.
Service tech, Jesus, great tech kept me informed from the start. Figured out a very unusual electrical problem with my jeep. Only reason its is not a 5star rating is having to pay for a part (new pcm +$500) that was not the cause of my issue. With all the dealerships knowledge and equipment, having to purchase a part that is not broken should not happen.
Andrew stucco, did a superb job during my recent oil leak and regular service.
Holly is wonderful we dropped the car off at 830am and by 3pm it was finished . As well as car was given a good wash
We bought a new vehicle about 8 months ago from them. Since then it has been a mechanical nightmare from day one. After this last major repair, we visited the dealership to discuss what our options where. These cats stood up right on the spot and said "Whatever you need to be happy, we're on it!" They never argued or tried to talk us out of our situation. We walked in expecting a night mare and walked out as incredibly impressed and happy LOYAL customers. They did whatever it took to get us into a new vehicle. And they did. Salesman Rodrick was/is the coolest of all sales executives we've ever encountered. Ask for Rod. Jevaan was his wing man. (Sorry if I misspelled your name pal!) He did all the numbers and dealing and I never once had a negative comment from him. Cool beanz daddio!
Great communication from Andrew, service manager/consultant. My truck received great attention.
As always, excellent experience. Truck was completed on time in a professional manner.
Did a air bag recall got a rent and Holly called about 4 hour and it was done great service
RICK, WAS VERY PROFESSIONAL AND HELPFUL. HE WORKED WITH ME TO SAVE A LITTLE MONEY, ALSO I HAVE A LIFE TIME WRAP AROUND WARRANTY. HE LOOKED AT IT AND CHECKED IT OUT. I WILL BE BACK TO SEE RICK
While I was traveling from Utah on Saturday Oct 12th, I experience a problem with my vehicle. I google searched the closest Dodge dealer and found Chapman Dodge. Sonny Antonel went above an beyond my expectations in assisting with a rental car and communicating with me throughout the repair process. Thank you Sonny!
Amber was the most patient, professional dealer I’ve ever worked with. I honestly hate going to car dealerships because they are usually so pushy, but with Amber, she answered all my questions, even ones I didn’t think of asking. She never pushed me into anything, gave me time to decide, and maintained professionalism and kindness throughout the deal. I would definitely come back to this dealership because of Amber!
Very good service Andrew Tuccio service advisor was outstanding
Thanks to Holly Su, oil change, tire rotation and multi-point inspection went without a hitch and in reasonable time. Holly is a very knowledgeable and experienced service adviser. Always a pleasure talking to her.
I was helped by Holly and crew ensuring my car is in working order. But I wish the part I have been waiting for comes in soon.i recommend them because they fix something about my car I didnt mention and took the liberty into fixing it from my last oil change,which this last visit proves that thanks again Holly and crew.
Brought truck in for a noise. I had stopped at a tire shop and a shop in a store. Neither could identify the cause. When I left Chapman, the noise was gone, a light was replaced and I had an oil change done.
Roy was excellent from the first time I call to getting it done! Thank you Roy
Holly is the best service advisor in America!
Very good recommend
Let me start by saying that Yolanda made this the best buying experience ever she was my salesperson. Then we have I believe his name is Jesse in finances and his partner, don't remember her name sorry, but what a team. The whole team worked together to get this deal done and I was at the dealership for a very short time. Found a beautiful truck that fit my needs and out the door I went. Again I thank the team at Chapman on Boulder hwy, they know how to get it done. By the way,my wife and I bought a truck here last year with exceptional sales service. We moved to Oregon and came back to this dealership to buy our 2nd truck. Henry Jones and Charlene Jones. Thank you Chapman Chrysler.
Rick provided perfect service
both units were brought in without an appointment and Ro Roderiques was able to schedule them and out fast. Thank you very much Roy
We are always able to bring in our rental fleet vehicles for repair and Roy Roderiques is able to get them in and out quickly, Thank you Roy
Great Service as always by Roy Roderiques
Excellent Service by Roy Roderiques, He is always willing to take in our units. Thank you
excellent service thank you Roy
Brought in my hellcat to get gears upgraded, we scheduled an appointment got my car back same day. Staff is very professional and personal. Great job, can't wait to get her back on the track. I will only take my hellcat to this dealer. Thank you guys awesome service
Quick and fast
Express Lane Oil Change Service is definitely a plus. Service Advisors are are always cordial and efficient. JOSEF HELPHINSTINE was awesome! I will certainly continue to use Chapman Dodge in the future.
I always enjoy taking my car into service. Everyone is so nice, the work is done thoroughly. They always bend over backwards to fulfill my needs. Andrew T. Is absolutely the best service advisor I have ever dealt with in the business in all the years I’ve owned cars. He’s always a pleasure to work with. I drive from Centennial Hills because of the service I receive from him and the service team.
It was fun for me
Adrian Morse is the best. great experience. Highly recommend.
Andrew Tucci provided super service during our recent visit to the Chapman Service Department. The service and repairs was both quick and complete satisfaction was the result.
Every time I visit your service desk the associate (Andrew) makes me feel comfortable with me asking questions and he is shows complete concern and patience giving his advice. Thank you John P
Outstanding service, care and concern.
Outstanding customer service!! Went beyond just ordinary service to OUT STANDING CUSTOMER SERVICE and MAINTENANCE. Thank You, CHAPMAN LAS VEGAS
Holly is a real asset to Chapman Chrysler Dodge. Always very honest & helpful. Thanx , Robert
Everyone in service department always professional. Holly is personal service writer. Job well done by all.
I bought 3 cars from here and My sales man Richard Wilson always makes it happen. Thank you
Great experience, Roy is very friendly and made me feel like I was very important to him.
Thank you to Andrew Tucio and the techs that performed the service on my Ram Truck! Andrew was and always is very informative about the necessities for the truck . Thank you as always!
Holly is the greatest I take my car in and she get the work done really fast and always has my car washed before I pick it up and if I need a ride to and from she arrange it as well
Again great service! Was treated like family.
I took my Jeep in for service and the staff took care of me promptly, great attitude no issues.
Very helpful and detail on what our vehicle needs
Our service advisor is amazing and she makes things happen when we were in a crunch. She is helpful and knowledgeable and I would recommend her to my friends.
Roy called me the next day after car was towed in. Roy explained what the problem was, told me how long it would take for repair and total price. Roy set me up with a rental car and called when it was complete. Good Service
There was no waiting, and the service associate explained in detail the extent of the service and the plan to call me. When picking up the truck there was a quick response to service me with a detailed explanation of the service with a "savings" smog test.
Thumbs up for my service advisor Veronica M . Accurate in the waiting time she gave me .
I drove from NJ to Vegas for work and had a breakdown, and needed my truck fixed ASAP. There was a line into the street to check in. I met Rick checked in and everything about how he handled me and the repair was top notch. I would recommend your service dept to anyone. And Rick really made me a lot less nervous and helped me get back on the road fast
Everyone was very helpful, but the fact that I had to wait so long for my car was a bit frustrating. I had to initiate calls for updates, so would have appreciated Service Writer keeping better contact. Holly was very helpful and Anthony is the best-- he always has my back!!
Adrian was excellent. He worked hard to fix my problems
I went in to get my oil changed and I had already made an appointment. Amanda greeted me and let me know it would about and hour to hour and half wait. I think I was there maybe 40 minutes which was great! She came over twice while I was waiting to tell me about my car and what was going on which I liked. I’ve gone to the other service center which is closer to me but the people there just seem to lack personality. I don’t mind driving 30-40 min to this center if you continue to have people like Amanda working there.
Team made sure to complete the work on time. Service writer kept me up to date on progress. Engaging
I have had Great service from Chapman Dodge for over 15 years. I have purchased 3 vehicles from Chapman and had them all serviced there. Professional staff.
Great Service Rep.
Fantastic Service Rep.
Service advisor Holly is very competent, efficient , knowledgeable, friendly, and a great asset to the Dodge dealership. Because of Holly, I will continue to have my truck serviced at this dealership.
Express lane was fast and service writer kept up with progress.
I have had the privilege of being assisted with any service needs by Anthony, Veronica and Adrian. Service has always been completed in a timely manner. I have been updated on the progress as well as informed of other service needs pertaining to my vehicle. I have never been pressured into getting extra services being done. Thank you for making trips to your service department the best in the valley.
Adrian did an excellent job in getting my auto thru the repair process.
Thank you Andrew for all your help getting my Dodge Challenger's Air Conditioning fixed in a timely and efficient manner. Your customer service, attention to detail and taking the time to ensure I was truely taken care of was "Greatly Appreciated". It is truly employees like yourself that make Chapman successful. You will definitely keep me as a loyal customer! Not only do I own a 2015 Dodge challenger but I also have brought my 2013 Jeep Wrangler to your shop for repairs as well.
I had a wonderful experience from the moment I walked in, I was greeted right away and taken to the contest area and Mr. Green took care of us and Seth Quesenberry, my salesman listened and wrote down what I was looking for in a vehicle. He was kind and courteous to my needs as well. I love my new Jeep, he gave me everything I wanted and more. Since I am a repeat customer already, I will be back. Everyone was pleasant. I would recommend your dealership in a heart beat.
Staff is always friendly and courteous. The Service Advisor is caring and professional and does a good job keeping customers in the loop about the status of their vehicle. Thank you.
Adrian was great, will be back.
excellent service from everyone on the team . Roy Rodriguez provided an excellent service, took care of the car rental for me as always
very good service, all questions answered