Chapman Las Vegas Dodge Reviews

Service was prompt, efficient and the personal help from Pablo Rodriguez made the entire experience more palatable. Hats off to Pablo and the staff and mechanics who worked on my car. Thank you to all!

Service was prompt, efficient and the personal help from Pablo Rodriguez made the entire experience more palatable.

Never have I yet had a bad experience at Chapman Dodge. The Service advisors go above and beyond. I took my Prospector 2500 in for an oil change and was concerned about the EGR getting close to needing maintenance and didn’t know how high the cost would be. Veronica (service advisor) mapped it out for me with in my budget to get all the required and past due maintenance done that was needed and what cost I’d be expecting for my next oil change and routine maintenance visit! So much nicer taking your vehicle in already knowing what your cost is going to be!! And the diesel techs made sure my truck didn’t leave with any loose ends!

did a great job on the things that needed to be fixed, next will be another oil change, thanks

Excellent, fast service.

holly was very professional and helpful in keeping updated with process

Staff very helpful and knowledgeable.

I live out of state, had an issue with DEF system. I called and spoke with Roy and he immediately spoke knowledgeable on the topic. I knew I had called the right dealer. He suggest I leave the truck with him as I flew home for 4 days. The DEF issue was resolved, I had the oil changed and the truck was given a good once over. Roy not only took care of my truck but he got me from the dealer to the airport and back to the dealer when I returned. What can I say. “Great Experience “. Thanks. DWP

I always book my service with service manager associate Holly. things always communicated and thorough! Holly rocks

awesome contact while service was being performed

My wife and I had a great experience working with Kayla Bierstedt at Chapman Dodge. Kayla wasn't pushy and really worked with us through the entire process so that we felt comfortable with our decision. I would definitely work with her again. The manager JT was also great in helping us finalize the deal. Thanks to them for a great experience.

Great service. Explained everything that needed to be done

From service desk associate, Andrew Tuccio to service on vehicle, received only the best. Good job Chapman Dodge.

I worked with Hector and this gentleman is completely transparent and great and fun to work with! I made sure to stick with this dude because he was a gentleman! Great job and thank you Hector!

Very informative about the work that needed to be done and why. Very nice and prompt and great deal super thankful.

Andrew Tuccio is one of the best service advisor's I have had the pleasure of doing business with.

Had to bring my Jeep in AGAIN because it wouldn’t start. But the customer service more than made up for the headache. They scheduled me quickly. Got me a rental car and checked everything they could to find the problem. Aside for the seemingly common problem for the JL start button, the customer service from Holly was excellent. Just as my other visits to the service shop had been.

I was very pleased with the service I received at Chapman Dodge Chrysler Jeep Ram Service Adviser Andrew Tuccio. He explained everything in great detail and went out of his way to help with my problem

Service coordinated through Holly... Went smoothly. She was easy to get a hold of while truck was being worked on. Answered questions regarding body panel issues/alignment and directed me accordingly.

Andrew Toccio was the service person I dealt with while my truck was getting fixed. Being on the road and out of town made me nervous going to another dealership but after my experience I would be tempted to come here to buy my next truck.

Sal did a great job

Great job in ensuring all my maintenance is done.

Super agradecidos por su buen servicio,recomiendo su servicio a todos

Absolutely the best customer service and labor repair that I have ever had. We were stuck from out of state, visiting from California to do a bike trail ride and on our way back to the freeway to head home our Jeep stopped. Needless to say it was last minute when we called and the service center was busy but Andrew Tuccio (the service advisor) was so empathetic and understanding to our needs. He helped us throughout the process. His co-worker Holly even helped tremendously while he was out to lunch when we arrived. We were back on the road by mid-day the next day. I can’t say enough about the superb service and customer service commitment here! I definitely recommend them to anyone!!!!

Kody Kildea who was our representative was absolutely brilliant. We had initially come in for a different vehicle but it got sold right under our nose as we walked in. We were upset as we thought that was the Truck for us, however Kody brought it back and we ended up with an even better truck. He was professional yet personable and made the car shopping experience, which usually is not a great one, feel smooth and not long at all. Even the paper signing experience with Lisa Breitenwischer was painless and a great experience. Overall it was probably the better experiences both me and wife had in purchasing a vehicle. Finally as a finishing note we were on our way out when Don Hamrick the general manager himself stopped for a conversation, and a fun one at that.

I have been going to this dealership to service my Jeep. They are always thorough and get the job done. Pablo was awesome, he communicated exactly what needed to be done ASAP and what could wait for my next service.

I always get treated like a special customer, I love taking my vehicles to Chapman Dodge, it's in my immediate area, everyone is friendly and very professional. Thank you again for the excellent service!

Im glad I went to Chapman to get my check engine light checked out. Chapman and Roy treated me swiftly and repaired my truck sooner than expected. I will always go there and talk to Roy. I am very pleased ...

I was helped by a great advisor and repairs were made. However, some workers left tools and dirty rags on my back seat and in my trunk which I discovered when I got home. I also have a non functioning passenger door now after the interior panel was replaced.

Enrique was knowledgeable, and Courteous, thanks for all your help.

Great Service Rep.

We always get treated great at Chapman Dodge. Andrew is awesome. Thank you for all of your help.

Always great care when helping me with any car issues.

I took my truck for an oil change and tire rotation. Veronica provided great customer service and communication about the status of my truck!

Dissapointing that the car wasn't washed

Nice job by Veronica, she was very helpful on my questions.

As always I received good service , on time and guidance from Ray Rodriquez

Andrew took great care of my car as always. Great service!!

Dropped off my Jeep Compass for a warranty repair and Pablo took care of everything. They provided a loaner and set a timeline to complete the repairs. A couple of days later; Pablo gave me a call saying that it is ready for pick up. Picked up my vehicle and document with all the troubleshooting information they did to find the problem. I left the service area impressed on how detailed the mechanics are with their work. My vehicle problem consists of an engine light, blinking odometer, inop climate control along with the auto engine shutoff feature.

Absolutely the best. GEICO suggested Chapman, so sure why not? If I ever need to choose a body shop again, this is where I will go. The repairs were excellent and fast. Drop off Monday morning. 3 hours later, estimate and insurance approval is good to go. Car promised by Friday. Picked it up one day early. Paint and body work is excellent. You can’t do it any better than that!

I owe a big thank you too steve de la campa, tj, and owner don, you guys were amazing in making our new truck a reality. A++. We highly recommend going chapman dodge on sahara

I own a 2011 Charger R/T Hemi and my battery went bad and I could not jump start it. I had it towed to Chapman Las Vegas on Sahara and Mojave and Roy Roderiques my service advisor assured me he would get it fixed. the next day Roy advised me my battery was bad and under warranty and they installed a new battery, they also discovered my door module that controls the a/c & heater, dash electronics and my radio was bad. The technician replaced the door module and now my car starts and runs like new again.

My 2013 Durango was having issues and Holly got me in and fixed right away

Came in for an oil change, and got the air filter replaced and the tires rotated as well. Russell really took good care of my Renegade.

Good experience

They put me in right way for my oil change.Thank You

Always great customer service when I come here. Veronica was great and very helpful.

Outstanding and quick service

Great customer service and helped me with what I needed.

Pablo was awesome. Every time I have to go to Chapman everyone is very professional.

Pablo was awesome. Every time I have to go to Chapman everyone is very professional.

Jason Daniels took care of my car. He explained what needed to be done and had it done in a timely fashion.

Excellent service for oil change and maintenance.

Excellent service

I was in for a Oil Change and Tire Rotation. Pablo was my service rep he does a excellent job, very professional and friendly.

had the money to finally get my new key fob and was done in record time

Really appreciated John and all his help.

I have two vehicles I purchased from Chapman and I always bring them to be serviced here. I have had some bad experiences here and I have had some good ones. Yesterday I had an amazing experience. I took my jeep in and Russell quickly checked me in and ordered a ride home for me. I thought the car would be there a day or two and I thought I would get a call telling me I needed “stuff” fixed or replaced. Within a few hours I received a phone call telling me my keep was ready !!! Did the oil change, rotated the tires, and did a multipoint check. Everything was good to go !!!! I appreciate that kind of service and this is what will keep me coming back. Thank you Russel and Chapman ??

Holly was wonderful we needed a rent a car due to ours being in the shop for a week he took care of all of that

Even though there was a recall Holly made is very nice and easy for us

Holly So is always great, she knows just what my old 2004 Dodge Stratus needs to keep it going. She's the best, thank you Holly.

Easy smooth nice

Russell gave us an excellent atention !!!

The times I have had my vehicle in for service, your staff have always been professional and friendly. Russell has taken my vehicle in on a couple occasions. This most recent time was no different from the first. He is always responsive and keeps me informed about my vehicle while in the shop. Great customer service!

Fast service

Had to move away gor work from the Vegas Valley in 2019-2020 and recently moved back and needed to have my Grand Jeep Cherokee serviced. Could only think of bringing it back to Chapman like I had done for years before moving and glad I did. Good to see that the service reps and technicians at Chapman still have the same outstanding commitment to helping out vehicle owners.

Russell White's knowledge and confidence reassured me that the service I was getting was done correctly and in a timely manner. Throughout my wait Russell would periodically give me updates so I could stay informed on the progress.

Russell White's knowledge and confidence reassured me the service I was getting was done correctly and in a timely manner. Throughout my wait Russell would periodically give me updates so I could stay informed on the progress.

Russell White's knowledge and confidence reassured me the service I was getting was done correctly and in a timely manner. Throughout my wait Russell would periodically give me updates so I could stay informed on the progress.

Great service ever time I come in

Service was done in a timely matter

Holly was the nicest lady who helped me out with my car and kept me up to date with what was going on with my car and handed me a packet with details about my car. Also made it easy for me to pay off what I needed and got my car back sooner than I thought. Thank you so much Holly!

Adrian did a very good job taking care of my needs and getting my truck fixed

Thurston was amazing. Down to earth and a straight shooter. Those are the kind of salesmen I want to deal with. Extremely happy with our new 2021 Jeep Cherokee latitude. I will refer anyone I know looking for a new vehicle to Thurston. Thank you sir and thank you for your service.

Everyone is so professional

great service!

Service was great, they were able to find and fix the problem right away. Plus they contacted me as soon as the vehicle repair was completed.

Great service

Great customer service as I've grown to expect at Chapman. Very responsive to my concerns and questions.

Check engine light went on. Made appointment with ease, dropped it off in morning with Ron. They arranged for a “Lyft” to take me back to my home. Got a call after noon saying it was done and ready to pick up. They made it as painless as much as they could. I’ve taken my truck to Chapman several times and have had no issues. As time goes on my trust is building with Chapman. It’s nice not to wonder if I’m going to have problems with a dealership when it comes to servicing your vehicle. Keep up the good work guys.

Fixed the thermostat and changed the filter. Very Professional. My minivan is now running smoothly.

After a lot of confusion and misunderstandings trying to purchase another vehicle, one trip to Chapman Dodge on Sahara set everything right. Zac and JT quickly found us what we were looking for and made the process smooth and painless. Everything turned out better than originally planned. Can’t say enough about these gentlemen, highly recommended!

review

Our service advisor, Andrew Toccio is always amazing and knowledgeable!!

Great customer service

Ms. Holly, my Service Advisor in Chapman, provided Superb, Excellent Customer Service. Good to know that she is in Chapman, just in case.

Good services

I have been going to the same person for services since I got my vehicle. He is always very kind and extremely helpful! I originally had the worst experience when purchasing from this dealership however at least I feel like it made up for it with the great customer service I received from John. He always goes above and beyond and is so reassuring.

I drive from Anthem to use your services because I trust your team to do a fair consistent job. Roy Rodriguez is the best advisor

Excellent service and time at dealer was minimal

Took my daughter's jeep in for the first oil change. I was very impressed with the quick turnaround

Great service

I had excellent customer service as always

Pablo was great. Got my truck in early. The tech found the problem and made the repairs. Outstanding.

I absolutely love the service department, they always take great care of me and my vehicle that is always why I choose to buy and service my vehicle with them!

The service was great and John was a great help.

Rick Weible defined great customer service. Was informative and communicative during my whole vehicle service process. Sent texts and talked about what was needed and prompt with service. Thanks to the service department too. I felt my Jeep was and is being well taken care of at Chapman.

The salesman was very nice and polite and made sure he covered everything.

Russell took my car and was professional and courteous. I knew it wasn't going to be quick but Russell had it done in the time he said .

John was amazing . He was very mindful of me and my time . He was mannerful and possessed a character of genuine as and authenticity.