Chapman Las Vegas Dodge Reviews

I took my Dodge Hellcat in for an oil change. Chapman Dodge also did a safety and inspected, rotated the tires, and washed the car. Anthony coordinated it all from beginning to end and was very organized, friendly, and polite. While the car was being worked on, I was able to wait in the lounge and get some of my own done. Overall, a very pleasant experience and will not hesitate to go back again!

went well. service guy was honest about time to completion. enjoyed a donut in the waiting room.

Holly So is the Bomb!! ???? ?? She goes out of her way to deliver Excellent Service. Thank You.

Thank you for the help. The service writer Holly was efficient, kind, and prompt in her communications. Much appreciated.

Been coming here ever since I bought my car from Chapman and they have taken care of me for the past 5 years. Any problems I’ve come across with my Dart they’re there to fix it. Oil change is always fast if ur there early enough. This time I was there for 3 hrs but only because I had them do a lot more for my car to get it ready for our road trip. Roy is always great helps me out all the time.

Very well trained and connect staff from all departments I will surely refer all who choose to be come part of the dodge Chapman family thank ladies and gentlemen!!!

Service was quick an curtious, shuttle really helped too.

Employees are dress professional and always welcome you as you walk in. Organize, clean and spacious lobby with TV, reading materials, and snacks. My service appointment was early morning they offered customers fresh donuts out of pink boxes and fresh coffee. Ummm smell fresh coffee and donuts! What a big treat.

Andrew did his normal excellent job of taking care of problems on two of our RAM trucks. We are very happy with the service from Chapman

When we started to head home to Colorado from Vegas, we noticed our check engine light was on. I did a map search of dealerships and chose Chapman Las Vegas Dodge blindly. I am so happy I did, I talked with Andrew who was amazing. He was able to get our car in and out fairly fast plus the dealership had a complimentary shuttle to take us somewhere to wait until the repairs were finished. I would definitely recommend this dealership for service.

I bought my 2016 Challenger Hellcat new at Chapman Dodge. Their Service Department is the only shop that has ever worked on it. Service Manager Shane Richmeier and Service Advisor Andrew Tuccio and their mechanics do the job right the first time and always provide full and accurate explanations. I've been a car enthusiast for 50 years and it's great to find a shop that I can trust with my cars.

Bad first ... Dodge needs to figure out the injectors in their diesel trucks. Had truck in now for the fourth time. Ridiculous. Now for the good. Customer service on Chapman’s end is excellent. Was very well take care of by the staff led by Anthony. Everything was dialed in on their part. Loaner car, updates, explanations, and overall service all excellent. I will look to buy future cars at Chapman due to Anthony and those he works with. He takes care of business and does it very well. Now ... if Dodge could get the injectors figured out at some point, that would be nice.

Holly and her manager were frienfly helpful. They help to ensure, all my money was not gone ..In the times we live to day and being las vegas nice to know we still have people woth morals

The service advisor (Roy Roderiques) immediately greeted me as I pulled into the service lane and proceeded to document my service requests. I left the dealership for lunch and Roy contacted me via cell phone when my vehicle was ready. The timing was just right. Very satisfied with the service!

Holly is always available and provides seamless help keeping my Sebring in perfect condition.

Service writer Andrew knows how to take Care of you always a good job

Simply put, as always, a very good experience. Very good service advisors and maintenance team.

You made the switch from toe in an easy choice Andrew

Anthony S. in the service department is great! Always taking care of his customers! Thankyou always! Will always recommend this dealership.

Everything was efficiently completed thanks in a very large part to Service Rep Holly who kept me appraised of the progress of my Ram repairs. Thank you all for a great service experience!

Holly was great!!!!!

Holly at Chapman Las Vegas was the perfect service agent who was filled me in on all the issues regarding my vehicle. Overall service was outstanding and recommend it highly. Thank you.

It was great like always oil change in the course they do the inspection and everything and I always turns out really good except for the few things I have to get down it was a great visit

Andrew was great, handled my service as well taking care of recalls quickly. Kudoos to Andrew and service crew.

Excellent Service Advisor well knowalable employee with customers Service excellents skills for customers vehicles needs .

I have Roy as my service advisor at Chapman. He knows my vehicles and he knows me. He always gets me in and out as soon as possible and does everything humanly possible to meet my needs - all while being a true gentleman. His estimates are spot on and he always communicates status and issues by text or phone all the way through the service process. He has a personal interest in me and my vehicles. He is the absolute best! He makes the service process enjoyable!!

I went in to get my oil changed at 9:00 am 6/22. They said it would take 1 hour to 90 minutes to complete the task. They had the truck back to me in 45 minutes. GREAT JOB!!!

Veronica, the service rep who assisted me, was courteous, professional, and knowledgeable. Her explanations and answers to my questions were clear and informative. The service to my Cherokee was completed correctly and within the estimated time. I will definitely be returning to Chapman the next time my vehicle requires any type of service.

Excellent staff, Flexible with Schedule Change, Quick & Quality Service.

Good

After doing a review on the Jeep Website, I would like to fix some things. My service Advisor Roy went out of his way for me, he always makes sure everything is top notch on the Jeep even though it keeps having problems. Roy will call me and keep me Informed thoughout the time they are servicing the Jeep. I had never met someone like Roy before that can care and will make sure everything is perfect. Way to go Roy. Thank you Chapman for the awesome service department

Went to check a tire pressure and they found a bad water pump lucky for me I had my warranty, Andrew got me answers quick and made sure I was taken care off. Thank you

I needed to get some work done on my car but I needed to do it after I was leaving work and needed my car back that day so Andrew made that happen!! He’s been my service advisor every since I have had my car and I’m very happy with Andrew -he always goes beyond for me so thank you Andrew for everything that you do for me really appreciate it

Roy has been my adviser several times. He is pleasant. He knows the product very well. Returns my vehicle in about the amount of time he says it will take. Great employee.

Andrew did an excellent job as usual in making sure my vehicle is in great condition

They drop what they're doing to help you and are very helpful and welcoming, especially Holly. I had a lot of work needing to be done and she updated me as it went to let me know how my truck was coming along.

Holly did what she could. Chris Montana said he would help with locating a salvage yard to take the Chrysler Sebrin LXI off the lot. "car to old to be on the lot" this being said without really seeing the car. Yadira is following up with all of this.

Went in to get my car fixed was helped by Roy R. He was very helpful I only spoke with him during all the repairs which was awesome to know I wasn't having to speak to different people about my car it felt more personal rather then the here your number wait your turn feeling you get at other places. Would definitely recommend Roy to friends and family.

Alejandra and Erik were SO PROFESSIONAL, COURTEOUS, QUICK AND QUALIFIED when doing their jobs!!! Friendly over the phone and in person!! Explained everything in excellent and accurate detail!! Job done in minutes!!! I had been to 2 other dodge dealers in Las Vegas..... Waited for hours, while my truck sat parked in the lot. I left both dealers. Called Chapman kinky once and VIOLA!!!! Special THANKS to these two for making MyLife MUCH EASIER and making me a New Customer of Chapman!!!!! And I'm referring all to Chapman!! :-)

Awesome service

Good service

Anthony Salinas has been giving us excellent service for 5 years. We couldn’t ask for a better service writer. He is always there to help us with anything. We wouldn’t have our warranty still if it wasn’t for Anthony. We can’t praise him enough. An Otho year is AWESOME.

Excellent. Holly was awesome. She went out of her way to make sure I got my transmission checked out even though I was from out of town with no appointment.

Once again, Chapman has made my wife and I smile. Thank you Thurston Simpson, for listening to what my needs were and acting on them. Thurston knew what I was looking for and found it without me even being there. Absolutely the best car buying experience we ever had......

Holly is the best hands down! She has always been attentive to my needs, very efficient and excellent customer service! Thanks

Andrew in service takes the best care of my Cherokee . We can always count on prompt and courteous attitude Andrew shows us !! Thanks for all your care Andrew ....... Ron and Jacquie

good job

Again and Again I visit Chapman Dodge Service Department. I have not been disappointed. Anthony's solves my vehicle problems in a timey manner. I come in mad, but leave with a smile. He truly cares about providing good customer/vehicle service. He is a excellent representative of Chapman Dodge! Keep up the excellent work!

Once my car was checked out, the process moved along quickly, and the car runs great again! Thanks again for everything you did in getting us mobile again!

Michael at Chapman DCJR was courteous, efficient, professional and went above and beyond to let me know that I could purchase a wheel lock kit there and for how much. He really had to hunt for it. I will be back over there to purchase it very soon.

Russel was very informative on my service visit. Took care of rhe recall issue and other problem. Truck was done asap. Called me everyday with updates. Made me feel comfortable.

Appointment time was on schedule, only about an hour wait for the Oil Change, Tire Rotation, Vehicle wash to be completed. Future service recommendations were made for next service. Andrew is the best.

What a pleasure working with my service advisor Andrew Tuccio. It was well worth the trip across town to do business with a dealership that is both professional and friendly. Thanks for getting my truck fixed so that I could leave town for a scheduled vacation.

I brought my 2015 Dodge Dart SXT in for service and discovered that it needed additional maintenance and had it done while in the service department. I was grateful for the rental car while my vehicle was being repaired. I look forward to doing business with you all for many years to come.

From the sales staff to the accounting people everything was top noch

Timely service,Honest quote and informative.....expected nothing else....Thank you once again for you family service.... ????????

Had a good experience having my truck repaired at Chapman Dodge. The service adviser Roy Roderiques got the truck right in and out as promised and was able to keep it under the estimate. My truck is feeling better than ever, even with 255000 miles. I am very happy with my repair. Makes me want to take my truck here next time work is needed.

My service has always been superb, I have not had any bad visits, Andrew is very professional and personable. I rate him and the service very highly, 10 plus.

They did it again. I recently had $2800 dollars of work done on my vehicle. I thought something was still wrong. So I requested an appointment. They got me immediately and checked the vehicle out within a few hours. Everything was fine with the vehicle. I appreciated Chapman quick response and personal service. Keep up the excellent work!

Holly So and her team did an excellent repair on the coolant system. It runs a lot cooler then it ever has before. The repair on the brakes was great also now i don't have to worry about not having brakes when i really need them. Holly and her team did an excellent job that i always expect out of Chapman Dodge service department. Thank you Holly for your help and expertise on keeping my Dodge Challenger in a great running order. Thanks Donnie Corbin

Excellent service provided

overall very satisfied with my experience I had my 2002 ram 2500 diesel in for service that was going to cost a great deal to repair

Anthony Salinas is an excellent Service Adviser. Always goes the extra step to ensure customer satisfaction.

holly so is a excellent service rep through in explaining future service details

holly so is a excellent service rep through in explaining future service details

Chapman Dodge has an excellent service department!! I have been a Chapman customer for over 14 years and their service department is second to none. They are honest, quick and reliable. I wish I could say that about their sales department, but we cant have everything great.

Roy was very pleasant in welcoming us to Chapman and gave a great technical explanation of the problem with our Dodge 1500 4x4. Understanding that we were juggling business appointments without our vehicle, Roy kept us informed as to the timing of the repair, & we were very pleased to get the vehicle back by the end of the day. Thank you Roy.

I can't even begin to tell you how great of an experience I had at the Prestigious Dodge Chapman last night. I got off work and Braedon the sales man was such a breathe of fresh air. He went out of his way to get me in something I really wanted and need. The 2018 Dodge Journey SE is so great. The SUV drives so smoothly and handles really well. It is equipped with a 3rd row to handle both of my children's friends. I had such a great experience with Michael "Tiny" the sales manager was really crunching numbers to make it work for me and my family. I have no doubt in my mind that I would come back to you for all my car needs. I will make sure to refer everyone I know to buy a vehicle from your wonderful dealership. Thanks again for everything.

Brought my 2011 Charger R/T in for an oil change and a clicking noise behind the dash. Oil change and tire rotation were done fast,and I was informed my A/C actuator was bad and I had them replace it, and they were fast and it was pretty inexpensive.

Home again.... I have returned to Las Vegas and it felt like I hadn’t left... I was welcomed with open arms, friendly smiles and as always Great customer service.... Chapman Thank you for all you do and have done.... ????????????????????

The service was quick and efficient, and the staff was friendly.

veronica was super, she showed my dirty air filter to meand gave me read outs of what could happen with my ram if these go on not being fixed. she offered special offers. very professional

I will be back

Anthony was an amazing example of quality service! Made me feel like a VIP.

Great service . Done in a few hours.

Dropped my truck off for turbo codes, your dealership found the problem right away and contacted me. Chrysler denied to warrantee it because it was 4000 miles past warranty but under 60 months. I will never ever ever ever ever buy another product from Chrysler. They will not get another penny of my hard earned money. I bought the truck expecting it to last 500,000 miles or more because it’s a Cummins diesel. I was wrong. I’ll go buy a Chevrolet now.

Russell was a pleasure to work with. Thank you

I brought my car in for a fluid leak on my 2016 Challenger Hellcat. I was given a free Rent a Car for the time it took to repair my car. I was extremely impressed by their courtesy and professionalism. They repaired my Vehicle that same day and my car is running like new again. My special thanks to my service manager Roy who treated me live a VIP. Thank you Chapman Dodge.

Her customer service was great.

It’s my very first experience with buying my very first brand new vehicle. I learned about good and bad things to do when it comes to buying a brand new vehicle and I will apply what I’ve learned toward the next brand new vehicle. Because everything that I have experienced both good and bad things where average and exactly what I expect from buying my very first brand new vehicle.

I brought my truck in to have some recall work done. Andrew came out and got me started and has very professional and courteous as usual from start to finish he’s helpful

Russell our service advisor was amazing nice and courtesy keep us informed of everything that was being done to our car

My service day was fast and with out problems,go see the agent Roy.

Thank you for the fine support on the recall warranty work for my 2016 RAM. A special thanks to Andrew Tuccio, and Holly So for the excellent coordination of this service.

As AllWays Great Service. AAAA

As AllWays Great Service. AAAA

Excellent service. The service employees make you feel like you're a VIP.

Roy from Chapman Dodge kept me well informed. After my car was repaired a shuttle arrived promptly and took me to pick up my car. Excellent service and Roy is a super service advisor!!! Outstanding experience!!!

Keep up the good work Anthony Salinas thank you for your excellent service.

I am so grateful for the excellent service I received from Frank Mundo. He was amazing. Rocco in finance was so easy to work with everything was perfect from start to finish. Thank you to the Don H for employing such wonderful people. From now on I will only buy from Chapman. ??

Holly did a fantastic job getting us in at short notice to have accidental gas in diesel tank purged. The maintenance folks did a great job fixing the problem in less than three hours. Thanks very very much Chapman. Gordon Parkhill

Holly did a fantastic job getting us in at short notice to have accidental gas in diesel tank purged. The maintenance folks did a great job fixing the problem in less than three hours. Thanks very very much Chapman. Gordon Parkhill

I had the most awsome experience in buying a car from Chapman Dodge.My sales mng.Chris and salesman Thurston was unbelieveable in helping me buy a car.I will definatly recomend Chapman Dodge to my friends and family.Thank you so much.Love you guys.

I had the most awsome experience in buying a car from Chapman Dodge.My sales mng.Chris and salesman Thurston was unbelieveable in helping me buy a car.I will definatly recomend Chapman Dodge to my friends and family.Thank you so much.Love you guys.

Excellent

My service visit was easy an efficient. Andrew and Alejandra were professional and informative, and made it possible for me to get in and out very quickly. Thank you.

Jesse Aguirre and Jovan Yanes were above and beyond with customer service!!!Thanks, What a great experience!

excellent

Holly is always friendly & personable. She knows how to make me feel comfortable in coming to Chapman Dodge for all of my service needs. She is a real asset to your company.

Brought my car in due to my sunroof being broke, the gentleman Russell was the one that helped me with my car. He kept me updated throughout the day about my car & the technicians were able to fix my sunroof where I could have my car back that day. When i picked my car up, it was even washed! Was also expecting to pay way more than I did considering it was a dealership, so was happy about that also!