Went as promised. Roy Roderiques was pleasant and competent. the work was done in estimated time frame.
Thank you Russell for attentiveness and promptness. Appreciate the info on needed services.
Oil change ,Erik very professional excellent customer skills process over all fast and efficient
Everyone is so professional and takes care of business, communications was great and work on the newly painted and replaced tailgate was exellent.; perfect match. Everyone, especially Denise went beyond the call of duty to make sure everything went perfect; I thank you all for your dedication to taking care of customers. I will never shop or get my vehicles service anywhere but Chapman as long as I live in Las Vegas!!
Erik Ruiz is a GREAT SERVICE AGENT at CHAPMAN LAS VEGAS JEEP. In addition to SUPER FRIENDLY and knowledgeable, he was very efficient and thorough! His bilingual skills are great also! Eduardo Natividad was a great tech, though I did not have the pleasure of meeting him. I give CHAPMAN 5 stars and 10, being best in everything!
Roy, the service writer I always ask for, was his usual helpful self and explained that I was out of basic warranty. He quoted me $150 to diagnose my trailer brake power problem. I said ok and left. A couple hours later he called and said come get it. Upon arrival he explained that there was in fact no problem and then explained how the voltage works and the specific test that had been run to determine all was well. Then he said what I did not expect....no charge. They don't like to charge if nothing is wrong. One more reason I only use Chapman, and Roy of course.
Greeted by Eric Ruiz in a cheerful, professional manner. He listen to my questions and explained process and timeline. After work was completed on time he brought Tech C. Juco in to answer my question which led to a quick software update to insure my satisfaction. I was very impressed by my 1st visit and would recommend this department to anyone who asks.
All employees were very helpful and explained everything in a way I could understand. My car was ready earlier than expected. Chapman having transport from the dealer and back is much appreciated. Feel comfortable returning as needed.
Very good dealership! Scott Reber knows trucks, answered all my questions. Eddie was also great helping us with the process.
Holly and Andrew kept my vehicles repair on track. The ECM was replaced and setup in a reasonable time. When I received it the first time I noticed that the exhaust brake did not work this required another trip to get that programmed. It was followed up quickly and I am very happy with the final repair. Thank You.
I had Adrian as my adviser. Very easy to work with! My truck was finished when he said it would be.
Very helpful ,, Holly
Roy did an amazing job identifying the problem with our Jeep and fixing it. Thank you Roy !!
Had an appointment for 7:30 am, got there at 7:45 my service advisor Andrew Tuccio listen to my concerns and got my truck right in. The issues were taken care of and Andrew explained to me what they did. I am very satisfied with the service I received and the amount of time it took to do the work. Andrew is great
Veronica kept me up to date on the progress of my service.
Thurston the salesman was very patient and exceeded all my needs of service. Jesse the manager is indeed a man of miracles. Good man and definitely will refer a friend or two. Thank you Chapman !
Anthony is very professional and polite.
Always freindly and accomodating staff!
Great Customer Service
Adrian was super helpful and make sure our Caliber got serviced same day as we brought it, is not the first time he attended us and always been great.
Derick was very friendly in his conversations with us. He was knowledgeable about every vehicle we were shown! He showed vehicles that matched our interests! Never forcing the wrong vehicle on us allowing us to come to the right decision for our family!
THIS IS A GREAT SERVICE STAFF THAT I DEAL WITH ANDREW TUCCIO, HOLLY SO. THEY GO ABOVE AND BEYOND TO PROVIDE A MEMORABLE SERVICE EXPERIENCE. THANK YOU
We’ve shopped at many auto dealers in our lifetime. If at all possible, I would always and only purchase from Scott Reber and his Team.
Thank you for my great service visit!! Everything went great and I appreciate how fast you got everything done! I used the Express Lube so I was in and out very quickly! The guys in the Parts department were very nice too!! They answered some questions that I had about accessory products for my Dodge! Thank you Chapman for a wonderful experience!!!!
Outstanding people !!
The service i was given at Chapman was great because the handler as not just professional, but she understood all that i needed to do the work. i could not get the work done without a rental so they paid for that rental for me. and it needed to be a truck and so she made sure it was going to be a truck. it was almost a car but that was not her doing. the work was done sufficiently and when i cam to pick it up, there was no surprises. and she did have the truck washed on the outside. I really feel that the bad feelings i have towards dealership service were healed a bit by this visit. Thank you.
Adrian was very helpful, great customer service. i have no complaints.
Quiero darles las gracias a Chapman Dodge por su buen servicio rápido y eficiente,se los recomiendo a todos
Service team was excellent, prompt and timely.
As always service was great. All seem on top of what is going on.
My experience was great unlike other experiences I have had with previous dealers.
I brought my 2016 Ram in for a recall and it was promptly fixed for free. In addition, I had the 30,000 mile check done for a reasonable price. It was completed before the estimated time. Great place to take your vehicle with knowledgeable service people.
I dealt with Anthony about an issue I was having with my 2016 Ram 1500 Lone Star. I never felt pressured or obligated to have any other work done. I felt like I could trust him on what he was telling me. I will defiantly take my truck to them for service. Thanks Anthony, Good job.
Our sales person, Corey, was very considerate of what we wanted. He wasn't pushy. We drove off the lot with exactly what we wanted. Kudos to Chapman Dodge.
Thirsting was amazing. He made thecar buying process as simple as can be. We were out of there is less than three hours, and it was the exact car that I wanted! Thank you for all your help!
My wait was long, but I was satisfied with the results. All issues with my vehicle were handle perfectly. Andrew always gives me personal attention and kept me updated on all repairs. He represents your business very well. It's nice to see people who take pride in their work. Keep up the excellent work and I will keep coming back!
Chuck was great and everything went smooth. Thank you.
Great job, very quick - same day service
your girl holly is truly the best she is attentive professional and treats you as if your concern is hers she kept me updated on progress. thank you holly
Writer very quick, recall work completed quickly, courtesy driver excellent and gentleman who brought my car around extremely nice. Asked if I wanted my truck washed! Yes!! Only thing was the writer was going to give me an estimate on my side mirrors upon checking with parts department and that wasn’t done.
Great service again in all areas Time Courtesy And efficiency Would give high recommendation
Chapman Dodge helps me stay current and up-to-date on my maintenance and bring my car in without an appointment. Always a pleasant experience. Thx!
Chapman Dodge helps keep me up-to-date on my maintenance and allows me to bring my car in without an appointment. Always a pleasant experience.
Very good services and faster
Will be back
Very attentive service writer , quick service
Fast service and great costumer service
I told Omar exactly what I needed and he got it done. Don't know how he worked his math magic, but he got me down around the monthly payments that I wanted along with length of loan. I didn't even have to put more monies down. Thank you so much Omar. Driving the Ram 1500 is making me wish I can fast forward 5 yrs, retire and hit the road. Love the smooth, comfortable ride. Thank you Omar and Dodge.
Very happy when I go. Thanks.
Took Ram in service and service. Job cost way less than the estimate. Very pleased!
Awesome serviceman service. Very polite
Oil change required more than six quarts and service tech reported 7.5 quarts filled. Oil pressure reads a steady 43 which means they got amount perfect for my car.....Challenger and appreciate the techs service as well as the service manager who handled my oil change. I look forward to my next scheduled appointment and my confidence and trust in service manager has increased since my last visit
Me and my boyfriend went in to look at trucks and we were attended by Sean. Sean helped us look for the the truck that we wanted one with certain items we needed and at a reasonable price and Sean did that. He is an amazing guy and salesman. We had gone to different dealers aside from dodge and were nit treated and shown trucks like he did.he explained what the trucks offered and we ended with one amazing truck. Thank you Chapman and thank you sean. We appreciate it lots.!!
Excellent work! Russell proved to be a true professional!! Very pleased!
There was no high pressure tactics and Mundo was fantastic. He answered every question and was one of the most friendly sales people I have ever met.
Our service writer Anthony Salinas is always informative on the work that is being done on our vehicle
Appreciated the way everything was done very professional and helpful
Andrew takes good care of our Cherokee ! He is always there ready to help ! Ron and Jacquie Hohertz
My service advisor Andrew Tuccio went above and beyond to help me out when all I can in for was a recall fix
Great job done in a timely manner. Theresa was just super helpful!
Ms. Holly at Las Vegas Chapman Service Dept. was outstanding with service for my 2019 Dodge Ram truck.
Everything was inspected and resolved as promised. Top notch service as always.
I would like to give my service manager Holly who was great to work with 5 star rating. She asked and answered all questions. Was very helpful and never made me wait around.
Your service is excellent she ask the client for plan very well.
The people in service at Chapman are the best. They saved me money by recommending things that did not require to be done. They also cleaned up a mess that was left on me by another dealer that is mistakenly took it too before I went to Chapman, they are the best!! No need to shop anymore when I need a good honest, reliable and professional dealer.
First I was reminded via email that oil change service was due on my 2009 Chrysler Sebring. I arrived at approximately 7:35 AM and was met by Express Lane Advisor Theresa Scheri. I informed her that I was there for an oil change, she promptly verified my account information and reaffirmed that I had one pre-paid oil change and tire rotation remaining. I enjoyed her demeanor, pleasantness and care. I told her I would be waiting for the car and she said it would be about 1 hour. At 8:20 AM ( 45 minutes after arriving) Theresa met me in the waiting area , informed me the work was completed, went over the complete car check information and the car was being washed. It is important to note that I was completely satisfied with the service experience, Theresa and Chapman Las Vegas.
My car was serviced promptly and they were really nice
Part arrived. Scheduled appointment. In and out as promised.
Took my Jeep in for basic service and was in and out in under 2 hours. Very knowledgeable staff and plenty of amenities while you wait.
As usual Anthony came through with flying colors! He makes sure all work is done thoroughly and always has a smile!
I had some routine services performed yesterday and I must say Andrew in the service department is top notch. He makes sure the work is done fast, efficient and correct. This is the type of service that has customers returning.
is it a 2019 or 2018, a six or a four cy. used or new had 7,800miles. from coast to coast is a little over 5,000 so the mileage is a yrs worth of driving. sales man very nice but does not know cars./ or/ was told to the little old lady. so am i paying for a used car or a new car. The accountant; only knows what he is told he said is was new to the bank.
my experience was handled well by holly.she is extremely pleasant and professional.she did everything to make my visit satisfying andkept me up to date along to way. she made it seem as if I was her only customer...real smooth great mechanics and service...ill be a loyal customer to keep my challenger purring.thank you holly
He is very awesome sales person helped with me with my finances and he didn't stop helping me until i get a car and he did i left their place with a smile on face knowing that i am safe driving on the street again
Quiero darles las gracias a Roy y a todo el colectivo de Chapman Dodge de Las Vegas por su maravilloso servicio y trato con el cual fui tratado durante mis visitas,les recomiendo este dealer a todos ;estoy seguro me lo agradecerán
best service ever by any dealership.
First I want ot compliment Roy Rodriguez as possibly the best service contact I have had ever. He says little and does a lot. Always accommodating. I trust him and Chapman and will do all future business with your dealership. Had issue with door panels and you stepped up big time Best regards Bruce Bommarito
Frank Mundo helped me with my purchase. Frank is very amiable and was very helpful making my experience at Chapman Dodge a memorable experience. Everything that I asked was explained thoroughly and expeditiously and his expertise and experience was and is greatly appreciated. I would give Frank a 10 in his knowledge of Chrysler/Dodge/Jeep products and also his professionalism.
I had a excellent experience at Chapman dealership. My salesman, Frank Blundo was very experienced and helpful. All my concerns were met in a timely and professional manner.
Andrew was fast and efficient with processing my service request and followed to make sure the work was completed quickly.
Chapman's Service Department turned my very stressful situation into a great experience. Everyone went above and beyond to get my vehicle back on the road. My special thanks to Adrian Morse for his kindness, consideration and his professional attitude. I would recommend Chapman Dodge to anyone looking to purchase a vehicle or who needs repair or maintenance done on their vehicle.
Andrew is the absolute BEST! Always takes care of me and makes sure that I have all of the information before making a decision. He ensures the vehicle is in good care, and has great customer service. I go my way out of town just to continue working with Andrew.
Vanessa was very helpful.
Every time I've had my RAM truck serviced with Chapman they have always went above and beyond what I could expect from a dealer.
Anthony was great help I love going to chapman to get my vehicles seviced.
Thank you for your service. The people were great and my service tech was fantastic. The only problem is when my truck was all done, they forgot to fix my tire pressure. I had to drive all the way back to you from the 15 fwy to fix.
Go see Thornton if your looking to buy a Dodge, down to earth and easy to work with none of hassle.
Andrew has ALWAYS done exceptional work helping me. I have bought my last 4 vehicles at the same dealer but Because of his work ethic my next purchase will come from Chapman Jeep.
Service Reps and certified Jeep technicians are the best in town
Thank you for the great service that I received from Chapman’s. Starting from making to the immediate appointment to dropping of and pickup of the vehicle. Russell in the service department made the transaction so easy. Thank you so much!
I have been going to Chapman dodge for over 15 years. They are trustworthy and do quality work. I will continue to patronize this establishment.
Andrew has always been great and has always helped me in everything with my Jeep. Because of the great things and the Professional way he treats me as a customer i will always do business with you. We have bought our last 4 vehicles from the same Dealer but our next one will be from Chapman Jeep.
Dodge have a Very value customer services representative having Roy there, also he is very communicative w/ client, and take care dodge family members as a VIP customers. 5* services . I highly recomment Chapman Dodge las vegas .