Chapman Las Vegas Dodge Reviews

The staff is always amazing from the buying process all the way down to service.

Holly helped me from start to finish. She is very friendly and made sure I was informed every step of the way. This location was a lot quicker in getting my car back and I appreciate her teams hard work.

Russell was very helpful in getting my Promaster in and out quickly and effectively

Great service

Veronica is my contact. She is very thorough and is great to work with.

Great service

Woody, Jesse and Christina blew us away with their exceptional service and commitment to get us exactly what we wanted

Great service done promptly. Andrew is the best!

I brought my 2020 Jeep in for routine maintenance. Service Advisor, Russell White, was friendly and professional. He kept me updated on the status of my vehicle. Mr. White is definitely customer oriented. I will be returning for future vehicle service.

went in for license plate light out and because of a great search, found other problems that needed fixing rather than wait for me to come back on a tow truck

holly is professional , effictient great great great

Very good services

I took my car in yesterday for the 30,000 warranty check up. The team did an amazing job!

Appreciate the responsiveness of Service Advisor Andrew Tuccio. First time at Chapman Sahara and he made the experience smooth and pleasant.

BOTH ANDREW AND CHRISTIAN DID AN AWESOME JOB TAKING CARE OF ME AND MY VEHICLE. THANK YOU FOR ARRANGING LYFT RIDES FOR ME SO THAT I DIDN'T HAVE TO WORRY ABOUT HOW I COULD GET BACK TO HOTEL AND TO CHAPMAN. THANKS TO ANDREW FOR THE DIGNIFI INFORMATION. A GOOD EXPERIENCE FOR ME FOR A CHANGE.

I was very pleased with the level of service from rick and the rest of the employees while getting my truck maintenances done. They answered all of my questions in a timely manner and respectful fashion. It was an all around good experience from start to finish.

First time to this dealership as I moved to Las Vegas from Hawaii a month ago. Great customer service. Thanks Roy Roderiques!

We are from Pasadena, travelling through Utah on a road trip when our 2018 Dodge Durango driver side door latch broke. We were on our way to stay in Las Vegas for two days so the St. George dealer suggested we call ahead to Las Vegas because the part was hard to find. We called Chapman and Jason Daniels picked up the phone. Jason didn't hesitate to work with us to arrange a drop off for service. Jason handled the rental so that we could continue our plans while in Las Vegas. He searched and found the part and had it overnighted from Arizona. We were back on the road to Pasadena as scheduled 48 hours later! Thank you Jason Daniels and the team at Chapman. Mario and Janice

John Yeary was my service writer. He took care of me right away. Good listener, and answered all my questions. Very professional. The service did not take as long as I anticipated. I was very satisfied with everything and complement John.

Went in for oil change. Mechanic left oil residue all over bottom of car. Unfortunate but mistakes happen. Brought the car back the next day and service department including the owner immediately took care of everything even offered to have a professional service watch my home driveway of any oil residue

John was super nice and professional.

As my service advisor she always goes above and beyond! thank you Holly!

Smooth procedure from start to finish.

Andrew T. Was my writer. He was super fast and very detailed in my concerns with my vehicle. He also was able to help me with a rental. He kept me well informed every time there was a status change on my vehicle. Wonderful dealership with happy looking employees and management. I highly recommend this place and will keep coming to see Andrew.

The sales rep Rey was very friendly and very helpful, thank you

Roy is always very helpful. Returns my calls very quickly Explains all issues completely THank you Roy for always being there Dennis

For as long as I can remember I have always had stellar service with Holly at Chapman. She is my service advisor and goes above and beyond. The last visit to get a new engine was no exception! thank you Chapman and entire team!

We had a great experience with Johnny and JT the sales manager ...very helpful and patient both of them ..will be back for an upgrade..

Truck brought into dealership for 100K mi warranty inspection. Work performed as expected. One item couldn't be performed because parts were unavailable. Paid for this work and parts. Since the parts were unavailable my service tech. Adrian Morse helped me get this charge reversed today 8/13/2020. I appreciate Adrian's patience with me. I have moved but am satisfied with this outcome.

In and out.

great service, Roy Roderiques

Good service

This is the Best Dodge Dealership in Las Vegas! Christian Sillas helped my son get his dream car!

Excellent service

fast and professional service as always from Roy Roderiques

I have personally bought a few vehicles for myself and my sons! I have nothing but great things to say about Don and his team! They go above and beyond every single time...My sales guy Kody made us feel like family! and the sales process was OUTSTANDING! I wouldn't go anywhere else for my car purchase needs! Not to mention their service department. If it was possible I would have given them 10 stars! I would recommend without any hesitation to my family and friends to go to Chapman Dodge :)

Perfect service

Andrew is the best. I ordered tires and I get great advice. Never charge more than they need to, get honest reviews and service and I trust that the vehicle is in good hands.

Awesome service

I had to bring in my truck because it did not want to start. As always my service rep is Holly and she got my truck in and had it all done in a timely manner. I really think that this is the best place to bring your vehicle to. Has the friendly's people there and very clean inside and out. Thank you all for always taking great care of me and my vehicle. Sincerely Kathy Suarez

Pablo was absolutely wonderful, initially went in without an appointment. He was attentive, put the scanner on my car, told me the recall which I knew. Got me checked in, I then received an email with a diagnostic of the car and opted to get an oil change since it was needed.

as always, prompt service, Roy Rodqriques thank you

Very helpful fast and efficient

I was helped promptly and all work was done on time. Roy was the person who helped me.

prompt and fast service, thank you Roy Roderiques

great service, fast turnaround, thank you Roy Roderiques

The sales people at Chapman did an excellent job in assisting us with our new car purchase. Chapman is right, they do beat advertised prices! I believe our salesman was Frank. A big shout out to him and kudos to everyone at Chapman.

checked out why we would drift to the right and it turned out to be a bad tire instead of a needed wheel alignment at no charge, thanks

Everything was completed with the exception Of One Thing, And It Was The Oil Change, and I Still Require This to Be to be COMPLETED,WHEN CAN AN A APPOINTMENT Be made for this to be DONE, THE OIL CHANGE LIGHT CONTINUE TO LIGHT UP, I WOULD LIKE IT TO STOP ASAP.

excellent and efficient service by Roy Roderiques

excellent and efficient service by Roy Roderiques

excellent and efficient service by Roy Roderiques

excellent and efficient service by Roy Roderiques

Roy Roderiques, excellent Service

Roy Roderiques, excellent Service

Roy Roderiques, excellent Service

Roy Roderiques, excellent Service

Roy Roderiques, excellent Service

Roy Roderiques, excellent Service

Roy Roderiques, excellent Service

excellent service

Roy was great, he carefully listened to my concerns, followed up and addressed my concern as well as provided options without pushing a sale. Thanks Roy!!!

Roy has been first class every time I come in, & it seems like it quite a bit lately! Every time I come in it’s another &500! I’m shocked! I’ve never in my life had this many challenges with vehicles! However, Roy is probably the best I’ve ever dealt with on explaining everything to me! If it wasn’t for Roy! I’d think I probably lose my mind! Thank you Roy! If he ever need a job other than what he’s doing now, I would hire him immediately! Thank you Roy for your patience and professionalism.. Brian Givani Owner ( Green Living Water Solutions’s Inc.

Andrew Toccio and your service department are the best!! They always provide excellent service and speedy turn around times!! Thank you!!

It’s great service every time I’m there they work on the problem and with no excuses

Roy has always been upfront with me every time I come in. He is the best I have worked with in a very long time. He should get a raise or promotion. Thank you Roy for everything.

I have a 2006 Dodge Durango which needed a new fuel pump and gas tank. My service advisor, Andrew Tuccio, did an awesome job in getting my vehicle in and getting the necessary job done.

I brought my Truck in for a service check. And as always Holly dose a great job and I am always great with outstanding staff. I truly tell my friends that the best place to have your vehicle services is Chapman Dodge on E Sahara. Thank You for your wonderful service!

Superior service received from Adrian. Kept us informed on what needed to be done. Very courteous and professional. Hoghly recommended.

Came for an oil change they got it done quickly and were extremely helpful.

We couldn't be happier with the service we receive when we contact Jason Daniel, our service advisor. He knows that when our vehicle is out of commission we need the work done right and out the door fast. He gets the job done.

Had an issue with my Jeep JL and was able to be seen quickly. Chapman does an excellent job at customer service.

In my own opinion chapman Dodge is the best car dealership in las vegas , with the best customer service. I definitely recommend chapman.

Service was excellent service writer was courageous and efficient

Absolutely amazing customer service! I was able to get into an a amazing vehicle with better financing options than expected. Quick response time over the phone. Couldn't have asked for a better experience.

Veronica in service went out of her way to help us with our flat tire on our car. On a very busy Friday afternoon. We thank u for that. Will never forget it.

Andrew Tuccio is why I drive from one side of town to the other for service. He is the first HONEST dealer service employee I have ever felt with in my 50 years of driving!

Flew from Texas to pick up my new 2500 ram Laramie.. very welcoming and attentive to us.. was in and out of there within an hour excellent service!!

Always a pleasure when I have to get my vehicle serviced there. Ben and Roy are great..

great service

great service

Adrian was my customer service rep and he got my vehicle in and out same day as he said. Exceptional service exceptional employee

Veronica in service department took care like always very good care she is very profesional and kind

Josef was very courteous and helpful, and my car was ready when promised. I was disappointed about the car wash being down, but understand due to the construction.

Service Rep. Andres Tucci was once again fantastic and everything was done correct and on time with great efficiency and outstanding courtesy and professionalism as always.

She is very professional and greets you respectfully. She is very knowledgeable and shows that she cares about you as a customer. She communicates with you by text to keep you posted on the status of your car while it is being serviced.

We bought our 2018 Chrysler 300 last October, and had not brought it in for service since then. We have lots of insurance coverage, having bought the extended warranty from Rocco at closing. It was a cash deal. He said we would get a loaner whenever we brought the car in; I get this perk from my Lincoln dealer on my car. So I had to be a bit rude with Veronica about her not believing this. Or agreeing to it. Then she learned that there was another problem, and said it was OK to get a loaner. I hope she was not offended. When we left home, Richard said that he saw no need for a loaner due to our not going anywhere LOL. When we arrived, we were greeted by Josef, who knew what we needed, and also brought over Adrian, whom I had met just after buying the car, who is especially competent and understanding. We also got advice from Rocco that our insurance would cover another key because we only got one. Surprise! It doesn't. So instead of paying $100 deductible we paid around $350. But who's counting, right? The good news is that we have the car back, it may be all fixed (time will tell), it is clean (thank you), and we met another outstanding person: Josef. I think perhaps you ought to recruit your inside staff (sales and paperwork) from your outside pool. No, wait, then we would not have great people to deal with when we bring in our car next time. We love the car, and will need a bit of help someday in understanding access to the phones and their apps. But I am comfortable knowing that we can go to Adrian or Josef for that. Thank you (you asked for this), Marilyn Benoit

Maintenance was performed in less time and less $$$ than quoted. AWESOME!!!

Andrew took great care of me from my initial call, during my appointment, & service completion.

I returned to Chapman to find a different vehicle that might fit my lifestyle better. I worked with Christian who I was very impressed with. I was particular with my color choice and needs. He took the time to listen to me which I felt so important and went above and beyond to find the right car for me. Christian was professional, courteous, patient and caring. He also took the time to go through the pros and cons with me which truly helped bring clarity in knowing the Cherokee was going to be the right choice. I love my new car and excited for the adventures ahead. Thank you.

Got in and out in less than the time than quoted.

Excellent service and assistance from the staff!

I always have a great experience when I have scheduled maintenance and Adrian always take care of me. Thank you!

I always go to Roy when making appointments. He knows my Ram very well. He has always been accurate with estimates and on the time it will take to do the job. He makes recommendations on things that need to get done in the near future.

Roy has always been good with me! He is the best you have! I’ve worked with almost everyone at your shop and Roy, by far is the best! Thank you Roy! As far as your mechanics, I’m not that impressed! Almost every time I bring in one of my vehicles there seems to always be another problem after they do their work! ALWAYS! However, ROY, has always been good with me! I can always recommend Roy, however the mechanics not so sure of. Thank you again though Roy for all your help.

This  review is for the Chapman owner, I cannot express enough Gratitude for all your employees, they have given me excellent customer service each and every time I have a service appt. at Chapman Dodge Service and Collision Center.  I've been given a timeframe my vehicles will be done and your employees stick to it. I've been given the; Respect, Attentiveness, Empathic, and Flexibility for my service.  A special "Thank-you" to my Service Advisor, Andrew Tuccio, who always treats me like a valuable customer, he listens to me and always aims to please his customer.  Thank-you! Chapman Dodge. 

My service advisor Rick got me in quick for oil change with premium fluids. Great Job!

I came in to have my Key Fobs reprogrammed and to verify a check engine light that has been coming off and on for the past 3 months. Veronica Martin verified the check engine light was due to a cooling system thermostat which is covered by my warranty. I will schedule a replacement for my thermostat as I have time. Service was quick and efficient thanks to Veronica.

My 2014 Challenger had an issue with the A/C, and after inspection my bill came out to just over $3.000.00... But my service advisor (Holly) had me submit a request to a case manager which in return approved me for a goodwill adjustment. My Bill came out to be just under $500.00 and my A/C works good now. I left as a very happy customer!

Great service from Andrew Tuccio. Kept me informed as to the progress and was on target with the price of the repairs Ram ready when he said it would be Great service department