Chapman Las Vegas Dodge Reviews

Andrew in Service is very professional and skilled goes over and above for customers

excellent service as always. also purchased new tires . thanks to Ben and his service staff.

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I brought my Ram 2500 in to get the side box fixed and it was amazing. When I dropped it off, I was told it would take 2-3 days. However, I received a surprise call saying it had been fixed and was ready to be picked up the same day! Kyle Mayo was the best. He was a fantastic communicator and explained things clearly so I would understand the process. When I picked up my truck, it looked great! It looks better than when I bought it. I couldn’t be happier with the job completed by Chapman’s service department.

The job was done to my satisfaction and within the time promised by the service tech.

better communication, service, and overall experience than any other dealership i've ever been to!

When I arrived, I was greeted very nice and respectfully. I was immediately checked in.

Evan diagnosed my vehicle and got everything taken care of. And kept me in the loop for how long everything would take.

John Quintero is a great guy. I'm glad he was the one I dealt with to purchase my 2024 Ram. It's my second vehicle I bought from this location.

Ian was very helpful & attended to my vehicles needs & addressed the services recommended for my vehicle on the milage it had. Smooth process throughout the whole visit & honestly would recommend. Will keep coming here to service my vehicle!

Holly So is an outstanding advisor. She went above and beyond helping me during my last visit. Thank you.

Evan was awesome. Very communicative through the process. Answered all my questions service was prompt.

Kyle Mayo helped out with getting my company truck in and out for services, highly recommend

Was excellent

Really appreciate all Andrew does for our company!! Thanks for everything you do!

Went in and Atley was great going over recommended services. Got oil change, coolant flush, brake fluid flush and air cleaner in just 2 hours time. thought it would take a lot longer. Loved all the recommendations for service needed on my Dogde Ram 1500

The lady was very professional and got our Pacifica done in an amazing manner, highly recommend her for any of our needs!

I drive across town because Chapman service is the best!!!

Very good customer service

I had an issue with my 2016 Ram 2500 transmission not shifting out of the manual mode. Meet with Andrew, whom I have had as a service writer for nearly 7 years now, regarding the problem. He got it diagnose and determined it was fairly simple fix. He tracked down a part and completed the job within 24 hours. Strong work! Always happy with Andrew and service techs at Chapman.

Danny is an exceptional service advisor. He is thorough, attentive, and direct without being pushy!

Gage is awesome

Great

Our service Rep, Evan, was helpful and the dealership's integrity on pricing, recall fulfillment and honoring warrantees is appreciated

Excellent Service

You are a ROCK STAR & very appreciated!!! Thanks for all the hard work :)

Love working with Andrew!! He makes everything run so smoothly :) Thanks for all your hard work and dedication!!

Scheduled a 2 pm appointment the following day for a 25k service. Was greeted by one of the service staff members who took a few pics, got some vehicle information and told me all that was involved in the service. He told me he would get in touch to let me now how things were going as I waited in the customer waiting area. Once I was called to pick up my truck, he went over what had been inspected, replaced as well as recommending the replacement of the rubber molding around the windows while that was still under warranty, as the molding was starting to come undone in certain spots. I assured him I'd be making another appointment to replace that very soon. Overall, a very courteous, professional staff and I would highly recommend Chapman Dodge to anyone who owned a Chrysler vehicle, especially if living in the North or East Las Vegas areas, as well as Henderson.

I was recommended to Chapman by a close friend of mine. He said that the customer service was really good there. I’ve been in the hospitality industry for over 25 years and let me tell you, Chapman Las Vegas RAM is everything I could hope for. Ian my service advisor was extremely attentive to my trucks needs and very polite, hospitable, and communicative. If you need your MOPAR automobile serviced go to CHAPMAN LAS VEGAS Dodge Chrysler RAM. Ask for Ian.

From the buying process to the service department these guys go above and beyond

Daniel is.a kind hearted person only wants the best out come for the customer he explained the issue of proper service and how to keep my extended warranty in place by logging every service that is required to keep it valid if I do things myself the warranty if things bust may be. Void or dispute so thanks don’t want 4000.00 extended warranty to get rejected because of stupidity

Kevin Goyoco Top notch professional!

Great service

Evan was my support rep for Chapman Dodge. Evan provided stellar customer service and feedback while my Challenger was in the shop. I did not have to worry about anything every question I asked had an answer. I was at ease and my vehicle was given back to me on a full tank of gas!! It's those minor details that are greatly appreciated

He was professional and so easy to work with.

I love the personal care I receive from Holly. She takes great of me and my car. Thanks to the mechanics as we ll.

I took my truck in for a minor recall and service writer had me done in 2 hours.

Went in for a recall inspection and met with Holly and her team, the preappointment notifications and the courteous and informative introduction were all A ?? rated! The team was thorough and identified issues that led to some concerns I had and they corrected the issues and had me reunited in a few days. Thank you Holly and the team at Chapman Dodge for the great care and customer service!

Dealing with Chapman and The Reber Group is so pleasant and easy. They make the process of buying a pleasure. The paperwork process was a snap and the people there seem to truly enjoy their jobs! I would highly recommend Chapman Dodge.

Andrew follows up and keeps me posted on the status of all vehicles I send into him to fix. It is very much appreciated :)

In the shop at Chapman for several days for electronic throttle message. Work was completed and truck returned to service. Warrantee was honored.

Great service! Andrew is always informative and keeps you in the loop! Great job!

Jason Daniels & Ray Garcia always deliver on the issues. We own 4 Rams & there is never something that comes up that they can't handle and get it fixed right the first time.

I was super happy. tThat I got the dream car that I always wanted. Through the help of Frank Mondo

We just had our 21 Nova RB20 - RV by Coachmen on a Ram Promaster 3500 serviced at Chapman Dodge/Ram on Boulder Highway in Las Vegas. Our Service Advisor… Atley Pagett was awesome! She treated us like we were VIP’s; she kept us informed of every step that was being done and made spot on recommendations for our “Baby”-NOVA. We couldn’t have been more happier with our service and the care they gave our vehicle- AKA… our Home! We were so lucky in finding our new service center for all our needs at Chapman Dodge/Ram in Las Vegas! Many thanks again to Atley and your techs who performed our service! Very much appreciated!!

We had a great experience at the Dodge/Jeep shop. The place was clean, inviting, and comfortable. The young man who took care of us was pleasant, courteous, and thorough in his evaluation of our vehicle (and the explanation of what needed doing when). My husband and I agreed that this would be our service stop of choice. Well done!

What a great experience. My Salesman Cowboy was great to work with, Sal in financing was very thorough. My new truck was delivered nicely detailed, could not have asked for more.

When we arrived we didn’t know we had to leave the vehicle. Our advisor was very friendly and informative. He got us a ride home and a ride back to pick up our truck. He was an asset to chapman Dodge and hope our future experiences are as good as this one.

I will never go to any other dealership..Chapman is the best!

I pulled up and was greeted immediately by Gage Garrison who checked me in while a gent looked at my jeep checking fluid levels as well as coloration of fluids for proper vehicle operation. He and the techs too great of me through the maintenance keeping me informed as well as updated on a recall item. The entire process was amazing and based on the current operation of my vehicle, maintenance and repairs were completed correctly. They have gained my trust and confidence. I will go back to Chapman for service.

Was more then helpful , explaining every thing necessary to keep my Jeep at top performance. He was very confident, which made me trust in Chapmans service. I will continue to reach out to Isaias for my service needs.

Perfect

Staff was great. I worked directly with John and he was very informative and efficient.

Cowboy Rick and his team made the buying experience a great and rare pleasure. Price was very competitive in this market. We will return to Chapman and Rick for future purchases

Friendly and helpful service. Prompt completion of work

Easy to schedule an oil change, nice people, fast and great service.

Chapman's Jeep service department is the best I have experienced in Las Vegas. They value your time and follow through with excellent service and needed expertise to get your Jeep back on the road.

Went Great As Always

Good service

I love my new jeep.Jersey was that best!!

Ian was great! He meet me upon arrival, listened to all of my concerns, and set about making sure everything was taken care of. He is a great asset to Chapman Dodge!!

I had my vehicle in for services and they fixed everything. But some parts they did not have which is out of there hands due to the strike back east! But I would recommend Dodge Services Center to people because they do a great job and I trust them, Especially Holly So who is my services advisor she is a great asset to the company. Thank you so much.

I would and have recommend Chapman Dodge the salesman and manager that assist me are the best there was a misunderstanding in the beginning on my part but in the end everything was perfect. True professionals thanks Jeremy for everything.

Programmed second key fob

Service was excellent. They kept on informing us what they had to do all details very professional. Thank you again.

Decided to use Chapman over the place where I bought my truck as they have terrible service and attitudes. Service rep was good to work with here at Chapman. Attentive and concerned. Got my truck back faster than promised. Only thing I would love to see come back is loaner vehicles. Now I do have a spare vehicle but not everyone does and nothing was offered when I was told they would keep it for 3 days for warranty work. Thanks!

Everything went very smoothly, the service attendant very kindly answered all my questions, and then offered me a free car wash :D

Great job

On short notice needed my Ram 1500 car battery that was still covered under warranty replaced. They were the only Ram dealership able to do the work same day. You guys are awesome!!! Thanks!!!

Gage Garrison, is very professional and care about the requirement and needs of customers, is a very empathetic person. I have been a customer for almost 7 years!!!! Staff always made a difference.

Andrew is a superstar. He got me in first thing the next morning and service is perfect. Happily motoring once again.

Service was good

He was wonderful accommodating and helpful

Kyle and Evan stayed in close contact with me and made sure I left happy!

Great job, thanks Ian

Brought my 2018 Promaster in for a major service as I hit 90K miles. The thorough inspection and recommendations were all the things I was expecting. I then expected them to tell me they woudl need to keep it a few days. Much to my surprise it was ready at the end of the day! Outstanding communication, and delivering everything as promised is why this is my go to place for all work on my Dodge van.

Friendly and excellent service....thanks to Ian!

I didn’t want to have to buy a car I needed to buy a car because my current one needed to be humanely “put down”. Having to make a quick choice was actually stress free and easy with Chapman. Frank Mundo and Sal (finance) made things fun and relaxed

Great service, Car went in and was given back a day before they said.

Excellent

i had a good customer experience with Jonathan Laymon

I recently took my car in for service and received the best customer service in the car industry! My service advisor Richard Weible made sure I left with my car in tip top shape! He made sure I sure I understood what needed to happen to service my vehicle, and any cost I might incur. Thank you Rich and the entire service team for making me feel like a valued customer, and reminding me I made the right choice by choosing Chapman!!! :)

Ian did an excellent job tracking part and scheduling service. Courteous and professional.

Smooth experince

Had a blowout on Labor Day, had my 2019 Ram 1500 towed towed to Chapman Dodge Service on Boulder Hwy/Sahara. Ian took care of me like I was related to the owner. Had 2 new tires put on and Ian kept me informed at each step. Great Service, Great Guy! Highly Recommended!

Service was completed quickly and I was kept up to date on the status of my truck. Ian Dobbs was right on top of things.

very happy with my truck repair and would like to thank all the men and women at Chapman's doge they did a very good job

What I expect in service dep. Very professional and detailed. I will use Jon again. He was fabulous!

Ian my service advisor was great. He talked me through all the critical issues with my truck. Didn’t pressure me to make a decision and had great customer service. Very knowledgeable service advisor. I would highly recommend Ian for all of your service needs.

Ian Dobbs did an amazing job,He went above and beyond

I must say Chapman has the best service department I have ever dealt with. Andrew T is the reason.

Fast

Thurston was amazing. He answered all of my questions honestly. He was easy to talk to. He listened to what I wanted and what I didn’t want and got me into the car I wanted.

Had several routine maintenance items serviced with no issues and vehicle was returned to me on the same day.

Jonathan our service advisor was absolutely amazing. He kept me updated on the progress and delivered as promised. Thank you!

Ian provided outstanding support! Very professional and courteous.

Professional and fast service,thank you Andrew

Grid heater recall it took a while to get the parts but everything went well

Ian Dobbs was very helpful and communicated every step of the way until the service was done

Great service as always. Unbeatable reputation